Phone Number For National Rail Enquiries

0844 453 0143

If you’re planning a journey or need to rearrange your route, call the National Rail Enquiries number for quick and easy guidance.

Enquiries To The National Express Number Can Include The Following:

  • You want to check the train times
  • You want to book tickets
  • You need a refund or wish to make a complaint
  • You need to replace a lost rail card

Why Call The Number For Enquiries At National Rail?

National Rail is used by the Association of Train Operating Companies as a general term to define the passenger rail services that run in Britain. A full timetable of National Rail services can be obtained from the website and for details of services near to you you can call the National Rail Enquiries phone number.

The company should not be confused with Network Rail. National Rail deals with the passenger aspect of the railway service, whereas Network rail deals with technical details such as the tracks. The predecessor, British Rail, passed along a number of traits when it was privatised in 1993. Some of these include the use of the famous double-arrow symbol and the ticketing structure.

Some rail services in the UK, such as Manchester’s MetroLink or Sheffield’s SuperTram are not part of the National Rail network.

To discuss bookings, refunds and ticket issues, the National Rail phone number is available to call.

National Rail Origins

The company’s logo was introduced by the Association of Train Operating Companies in 1999, following the creation of the Railways act in 1993 and was used on public timetables from September that year. In 2003 the Journey Planner website was launched, an extremely useful tool allowing customers to plan their journeys and calculate how much the tickets will cost them. The technological developments continued, in 2009 a 24/7 live disruption service was launched on Twitter, with a mobile site following in 2011 and an iPhone app in 2012.

Commuters Hit By More Delays
9th January, 2015

Weary commuters at London Bridge train station experienced more problems when the station opened after the festive period. There were delays of up to 45 minutes at London Bridge station as a result of a signalling problem. The issues started during the morning rush hour and continued until around noon. Between the 20th December and the 4th January, both Southern and Thameslink trains had been unable to call at the station due to engineering work.

The problems followed a chaotic day for commuters on the 27th of December when a Network Rail overrun led to the closure of Kings Cross station. The Transport Secretary said that the overrun was completely unacceptable and National Rail has launched an enquiry. Their report is anticipated to be completed by the end of next week.

Soon, National Rail’s Chief Executive is scheduled to appear in front of the Commons transport committee in order to explain the 27 December difficulties.

Updated National Rail App To Help Cyclists Plan Their Rail Journeys

May 13th, 2014

Rail journeys for cyclist can now be planned much easier, thanks to the latest addition to the National Rail Enquiries app. It offers information for passengers who wish to store their cycles at stations, as well as rules for transporting their cycle on board the train.

The app is free on Apple and Android devices and the upgrade was done as part of a joint project by the Cycle Rail Working Group, with funding from the Association of Train Operating Companies (ATOC), the Enabling Innovation Team, the Department for Transport and the Bicycle Association of Great Britain.

It is important for cycle/rail users to remember that there is a variety of demand and capabilities from each train operator when it comes to carrying cycles, so there are many different restrictions and policies. The functions of the updated app are in place to make it easier for passengers to check these rules before they travel as well as being able to plan their journey more efficiently.

It is hoped that by offering these services through a mobile app that is quick and easy to access, it might encourage more passengers to cycle to rail stations as they would be more aware of the facilities on offer for them, which in turn would help both themselves and the environment.

Number Direct is a telephone directory and call routing service and is not connected to National Rail Enquiries . The direct contact number for National Rail Enquiries can be found in the public domain or on their official website.