National Express Contact Phone Number

The contact number for National Express is available directly from their website at no or lower cost

0871 781 8181

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National Express is a British Transport company which operates buses, trams, and trains.

Why would you use the National Express telephone Number?National express contact number uk

  • To make or amend a booking.
  • To get from point A to point B.
  • Get a refund or cancel a booking.
  • Make a formal complaint regarding the service you received.
  • To find out the latest deals with National Express.
  • To inquire into corporate issues.

Who are National Express?

National Express is a multinational public transport company that operates bus, coach, rail and tram services in the UK, USA, Canada, Spain, Portugal, Morocco as well as long-distance coach journeys across Europe. The National Express headquarters are based in Birmingham, the company has 40,000 employees. It owns many other companies including Scottish Citylink, who operate in Scotland, Eurolink, a long distance coach company operating in 500 destinations and East Midlands Airport. The company itself is famous for its cheap prices, including fares from £6 one way to a number of destinations around the UK, and one way to Paris for £37. For more information on fare prices call or check the National Express website.

National Express Head Office Postal Address

Head Office Address Opening Hours
National Express House
Mill Lane
B5 6DD
24 hour

What are the most popular destinations to go with the National Express?

National Express coaches travel all over the nation however, there are number of destinations where the coach agency travel to the most. These places are ;


National Express are mostly used by many Brits and international people to travel to and from airports in the UK. As getting to airports in the UK is quite expensive if you do not have a car, many prefer to take the bus or the coach. The most popular airports the National Express service are;

      • London Heathrow
      • London Luton
      • London Gatwick
      • London Stansted
      • Manchester Airport
      • Birmingham Airport


As London is the capital of the United Kingdom, it’s not surprise to learn that the capital is one of the most popular travel destinations for the National Express. With a few coach station hubs based in London, the national express are often found making regular trips to and from the biggest city in Europe. The National Express will make dozens of trips to and from London every day and even put on extra coach services when there are special events on in the capital ( for example, extra coach services were supplied during the 2012 Olympics in London).


Being the second largest city in the UK, Birmingham is a popular destination for the National Express. It’s no surprise either that National Express have also based their headquarters in Birmingham. Birmingham is located in the middle of England and this makes the city fairly accessible to other parts of the country. Birmingham also has a thriving shopping industry and it’s even easier to go shopping in Birmingham with their daily buses to and from the city.


The National Express offers a variety of different coachcards to customers. Each card is designed to suit the needs of each individual to make their travel experience more enjoyable and affordable. The types of cards available are;

  • Senior Coachcard – If you are over 60, you can get a senior coachcard which gives you 1/3 savings and deals on restaurants, hotels and days out.
  • Young Persons Card- These cards were designed for people aged between 16 to 26 who were constantly on the move around the UK, whether it was to University or to visit friends, young people could save upto 1/3.
  • Family Coachcard – A family card allows families who are on a budget or just want to leave the car at home a chance to travel and save on their travelling.
  • Brit Xplorer – In the UK for a short time and want to see the most? Brit xplorer cards are designed to allow you to travel the UK freely at reasonable rates.
  • Disabled Coachcard – If you are registered disabled in the UK, then you are eligible to receive 1/3 of your tickets any time.
  • Travel in a group – These cards allow you to plan a large trip anywhere in the UK with all your friends and even save up to 25% on the price!

Hotel Deals with National Express

The national express also offer reasonable hotel deals in association with This is to allow passengers find a place to rest their head without the worry and hassle of finding a place to stay in a new town.

With the National Express you can find ;

    • Airport hotels – Ideal if you have an early flight and need to be at the airport or a late arrival.
    • City hotels – If a city break is what you are after, than National Express have hotel offers in London, Manchester, Birmingham, Liverpool, Bristol and other parts of the UK, ideal if you are making long trips throughout the UK.

National Express Rail

National Express also provide rail tickets with an online company known as C2C-Online who provide train tickets on National Express’s behalf. If you need to make a rail connection via your journey with National Express, then you are entitled to discounts.

National Express History

In 1972, the National Bus Company decided to bring its scheduled coach services run by regional bus companies to just one brand. Initially named National, the National Express brand was first used in 1974. Services continued to operate under their individual names. During the 1980’s, National Express was forced to undergo a management buyout, but after this financial performance began to deteriorate, so as a consequence a new management team took over the company in 1991. By 1992, the company was performing better so it debuted on the London Stock Exchange. The company continued to perform well until 2009, as flights became cheaper and trains expanded their network, it began to struggle. As a result of this, National Express was available to buy. A number of shareholding companies including the Spanish Cosmen family put a bid in, but this was later withdrawn. Fellow bus company Stagecoach group also made an offer, but again this did not proceed. In late 2009, National Express announced that it intended to raise the money needed through shares. To find out more about National Express, go to their website.

Useful National Express Contact Tools

The National Express have provided their customers with a range of useful tools to help their journeys run smoother and faster. The types of tools that are available to customers include ;

    • Coach Tracker – This allows customers to see in real-time where their coach is to plan their journey effectively.
    • Stop Finder – If customers are unsure where the next stop will be, they the option to see all the stops along any route.
    • Timetables – A simply tool which gives passengers an upto date plan of the next buses and trains available.
    • Luggage Labels – Lets customers download labels to distinguish their baggage amongst others on journeys.
    • Booking manager

– Allows customers to change and amend any tickets with National Express.

Lost property whilst traveling

If you lose your luggage or an item whilst traveling with National Express, then you can contact the station you last visited to see if anything has been handed into the lost and found section. You can call using the number at the top of the page and lines are open 24/7, 7 days a week.

Assisted traveling with coaches

National ExpressIf you have a disability or have an issue with movement, its recommended you call the National Express to make arrangements prior your journey.

If you are travelling with children or a baby who is under the age of 3, you can travel free of charge however if they are over the age of 3, they are subject to fares for young adults. It is recommended you bring a baby car seat to ensure your child’s safety.

If you are disabled and require a highspeed power chair, you may still travel with National Express but it is required you contact the company before hand so arrangements can be made at least 36 hours before hand. If you do not do this, you could be denied access to the bus and lose your ticket.


Do National Express have any offers for Students?
Do National Express coaches have disabled access?
Can you travel with your pet on National Express?
Are National Express coaches air conditioned?
Do National Express coaches have wifi?

Do National Express have any offers for Students?

National Express do offer a 25% discount for students with an NUS card. NUS cards cost around £10, and offer hundreds of discounts throughout stores in the UK.

Do National Express coaches have disabled access?

Many modes of transport with National Express have wheelchair access. It’s best to ring the company on the number above before you travel to arrange access and seating, as well as storage for a wheelchair or scooter. National Express also welcome trained service dogs on board if they help with your care. They also offer a disabled coachard, which for £10 a year saves 1/3 off of travel for that year. For more information on this card, ring the number above.

Can you travel with your pet on National Express?

Apart from assitance dogs who help with care, no other animals may be carried on to National Express services

Are National Express coaches air conditioned?

90% of National Express coaches are fitted with air conditioning.

Do National Express coaches have wifi?

The majority of National Express coaches have wifi on board, ring the number above to enquire about this service on your upcoming journey.



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