Mortgage Express Contact Phone Number

0843 596 3081

Mortgage Express Other Contact Numbers

Department Contact Number
Customer Services 0843 596 3081
Head Office 0843 596 3081
Payments 0843 596 3081

Mortgage Express Opening Hours

Days Opening Hours
Monday to Friday 8.30am-6pm

Mortgage Express Head Office Address

Department Address
Head Office Croft Road, Crossflatts, Bingley, West Yorkshire, BD16 2UA

Reasons To Call the Mortgage Express Telephone Number

If you are already a Mortgage Express customer, you can call for:mortgage express contact number

  • Advice on managing your mortgage
  • Discussing your budget
  • Concerns about payment difficulties
  • Switching to a repayment mortgage or finding a better mortgage deal for you
  • Inquiries about borrowing more money.

How the Mortgage Express Number Works

Mortgage Express is a subsidiary business of mortgage lenders Bradford & Bingley. both of which became nationalised in 2008. As a result, they no longer take on new customers, but are dedicated to helping their pre-existing customers make the most of their mortgage and finances.

Mortgage Express offer various mortgage options for homeowners, landlords and potential lifetime borrowers. Customers may have also purchased an Insurance & Protection policy or a wealth/investment product, which may have since been transferred to a new provider.

Mortgage Express can also provide solutions to repayment difficulties or help you find a better deal if you are coming to the end of your loan.

Help for homeowners

How to pay your mortgage:

There are several different payment methods to help you repay your mortgage. They are:

  • By Direct Debit.
  • Automated payment line.
  • Online transfer (via online banking).
  • Standing order.
  • In branch (visit RBS or Natwest; requires paying in book).
  • Cheque.

Payment difficulties:

If you have concerns about meeting your mortgage repayments, Mortgage Express can help. They can put you in touch with independent advisors to help you.

If you are struggling to pay your mortgage as a Mortgage Express customer, here’s how they can help:

  • Arrange a new payment plan and monitor it.
  • Change your payment date or how you make the payment.
  • Changing the type of mortgage you have temporarily.


Overpayments can be a great way to improve your financial standing, as each overpayment you make reduces the balance of your mortgage. If you can’t afford to make an overpayment every month, just make an overpayment when you can.

Finding a better mortgage deal:

As Mortgage Express is closed to new business, this means that if interest rates rise in future, the company will be unable to offer customers a better deal. As a result, customers may find a better deal with another provider. You also won’t be able to borrow any extra money.

Depending on the type of mortgage that you have, you may have to pay an early repayment charge when you move your mortgage to another lender. Currently, to make the process easier, Mortgage Express is waiving the early repayment fee until further notice.

You can use the Mortgage Express deal finder tool to search the market and find deals from other lenders. You can also set up email alerts to inform you of future deals.

Mortgage Express can also put you in touch with a Mortgage Broker who will be happy to assist you in finding a better deal.


Mortgage Express is continuing to assist buy to let customers in managing their property portfolio.

If you are a portfolio landlord, you can access the Mortgage Express support network. Here, you’ll be able to get support for a range of issues such as testing your portfolio for potential issues and a  subscription to a  landlord specific magazine.

Mortgage Express FAQs

How can I pay my mortgage by Direct Debit?

Call the Mortgage Express number on this page and inform them of your wish. It will take around 10 days for your Direct Debit to be fully set up.

How do I make an overpayment?

A flexible mortgage allows you to make unlimited overpayments without a penalty.

I have a large portfolio of buy to let mortgages and I am concerned about managing them…how can Mortgage Express help?

Mortgage Express has set up a special team to support landlords who have more than five properties. They’ll help you explore how to manage the portfolio more effectively.

Where can I go if I need independent financial advice relating to my mortgage?

There are a number of charitable organisations who can give you support and advice. They are:

  • The Money Advice Service
  • StepChange
  • National Debtline

On the Mortgage Express website, there is also several self help tools, such as Balance My Bills, which helps you manage your incomings/outgoings to see where you could make improvements. There is also a live chat function where you can chat instantly with a National Debt advisor. This can be on an anonymous basis if you wish.

More About Mortgage Express

Mortgage Express are able to provide a high level of support for the UK’s taxpayers thanks to its government-owned status and the fact that it is no longer focusing on selling new products, but is concentrating on current customers.

The business has been managed by UK Asset Resolution Ltd (UKAR) since 2010, along with Bradford & Bingley and Northern Rock. UKAR supports over 584,000 customers and looks after loans totaling £65.8 billion.

Mortgage Express was nationalised, and the savings aspect of Bradford and Bingley was passed along to Santander . Mortgage Express is closed to new customers. The objective of the company is to gradually wind down their mortgage business, so they are helping customers to avoid financial difficulties and seek better mortgage deals. Mortgage Express recommends that customers speak to independent mortgage brokers before they make a decision regarding their mortgage.

Originally, Mortgage Express was developed by the Bradford & Bingley bank to deal with more complex forms of mortgages such as buy to let mortgages.

About Bradford and Bingley

Bradford and Bingley was first formed back in 2000, following the demutualisation of the building society. In 2008, following a difficult financial climate due to the credit crunch, the bank had to be nationalised and split into two parts: mortgages and investments, and deposits and branch network. The former was kept under the name Bradford & Bingley, whilst the latter was sold to Abbey National, which later became Santander.

The process of becoming nationalised went smoothly for Bradford & Bingley, as several months earlier, Northern Rock had undergone a similar process, so the legislation was still in place. It took just 24 hours for the proposal to be approved by European regulators.


Number Direct is a telephone directory and call routing service and is not connected to Mortgage Express. The direct contact number for Mortgage Express can be found in the public domain or on their official website.