How to Make a Complaint with Yahoo

Yahoo is a web service provider founded in California in 1994. It was one of the pioneering companies introducing the internet era, but from the late 2000s onwards its popularity has been declining. Yahoo Mail is still in use as an e-mail service, as are other features like Yahoo Search and Yahoo News. In the 1990s, the Yahoo Directory was the most popular online search engine, but it has since been overtaken by Google. Yahoo made several acquisitions over the years, including Tumblr in 2013, but they were not profitable. In 2016, Verizon Communications decided to purchase the struggling Yahoo business. Verizon then merged it with AOL under the Oath Inc subsidiary. Yahoo still operates its services under its own name. If you want to make a complaint about them, read the guide below.

Yahoo Complaints Phone Number

Call the Yahoo complaints number on 0843 557 3590 to speak to a person at Yahoo about an issue that you are experiencing. The Yahoo offices are open from 8am to 6pm during the week, but you may be able to get in touch with someone outside of these times. Make sure that you have the details of your Yahoo account or Yahoo web addresses ready if you need to provide them. Yahoo will most likely need this information to investigate and rectify the problem that you are reporting. It may be easier to send this information in an e-mail than to relay it over the phone. However, speaking directly to someone at Yahoo ensures that they are responding to your complaint as soon as possible. Keep notes of who you’re speaking to and when in case you need to refer to these details later.

Yahoo Complaints E-mail Address

Yahoo does not have a direct e-mail address for customer service. Instead, you can complete an online form to get assistance from Yahoo. You must log in to your own Yahoo account to be able to access this feature. If you have a severe complaint which Yahoo is not addressing, then you can try to escalate your complaint. Send an e-mail to the Yahoo Managing Director (Nigel Clarkson) at [email protected]. If you are a member of the media, you can raise a relevant complaint with the Yahoo press office through their parent company Oath Inc. To do this, send an e-mail to the media enquiries e-mail address at [email protected]. Keep contacting them if you do not receive a response within a reasonable amount of time or Yahoo makes no attempt to fix the problem so that it continues.

Yahoo Complaints Letter Address

As an internet services company, it makes more sense to try to contact Yahoo online. Of course, if your Yahoo complaint relates to their websites or facilities, then you may not be able to do this. If you prefer to write old-fashioned complaints letters and send them in the post, you can still do that even with Yahoo. If you have no luck complaining to Yahoo online or over the phone, then escalate the complaint by sending a formal complaint letter to the Yahoo head office in the UK. Use a tracked delivery method and include a return address when you post to:

Yahoo UK Ltd
Level 5
125 Shaftesbury Avenue
Soho
London
WC2H 8AD

Yahoo Online Complaints

Yahoo posts most of their policies online, and allows Yahoo users to post in an online forum with messages and responses. You can provide feedback there if you just have a general complaint about a Yahoo service, or even a suggestion for how to improve any Yahoo features. Yahoo has UK pages on social media, including Facebook and Twitter, but these accounts are for updates. If you want to interact with Yahoo customer services, try reaching out to the US account on Twitter @YahooCare. They may be able to assist you, wherever you are in the world. You can also make public complaints on social media or to media outlets to try and draw attention to an issue if Yahoo is not acknowledging it. This might get the attention of the Yahoo PR team who can encourage Yahoo to take action.




Advertisment

testing2