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LoveFilm was the leading provider of DVD-by-mail in the UK for fifteen years. Introduced in 2002 and stylized as LOVEFiLM, the service allowed customers to select from around 70,000 titles and have the DVD or Blu-ray disc posted to them. The rental plans allowed customers to rent a certain number of discs per month, unless they chose the unlimited subscription. Amazon acquired LoveFilm in 2011 and consequently rebranded the online streaming aspect of its services to Amazon Instant Video in 2014. The LoveFilm brand was maintained for the postal DVD rental service until its closure in October 2017. This was due to decreasing demand for the service.
LoveFilm Contact Numbers
Call these numbers for assistance with your questions about LoveFilm.
As it owned LoveFilm and enfolded it into its own services, Amazon provided the customer support for LoveFilm. The service is no longer available to use, but if you continued to use Amazon Prime and Amazon Video after the end of LoveFilm you may need customer support with these services instead. If this is the case, then you can call them on 0844 826 8084 for assistance with any issues concerning your Amazon account. If you decide to cancel your subscription, you can do this online. If you have not used the service within the last month, you should be entitled to a refund for that month’s payment. Call customer services if you have a problem with Amazon Video.
The final billing period before LoveFilm closed was September 2017. This meant that customers could still enjoy LoveFilm throughout the month of October without being charged. If you find that you were still billed for using LoveFilm after 30th September 2017, you can call 0843 218 9645 to discuss getting a refund. It is unlikely that you will have been charged anything for LoveFilm after it closed on 31st October 2017. If you kept your Amazon Prime account to use Amazon Video, which was the online streaming component of LoveFilm, you can call this number to discuss your billing for this subscription as well. The LoveFilm brand is completely retired, so you cannot pay for it.
LoveFilm Rental Discs
When LoveFilm was operating, you would have to report lost discs through their customer services claim form. In some cases, LoveFilm would charge customers for the cost of the lost disc. After the final billing period, customers should not have been charged for any lost discs. An Amazon spokesperson reported that they would be donating the thousands of discs at LoveFilm to charity partners after the service closed. They also said that if customers had rental discs which they needed to return, they were free to keep them. If you still have any rental discs from them, you shouldn’t have been charged for keeping them. Call 0843 218 9646 if you wish to return a disc you don’t want.
At this point, LoveFilm is officially gone for good. If you still want to vent your frustrations about this or complain about anything such as the customer service when it was running, you can call Amazon on 0843 218 9647. It is unlikely that Amazon will bring the service back, but you can always make suggestions for future services Amazon could provide to replace it. Before LoveFilm closed, Amazon offered customers the chance to get £15 off the price of a FireStick as compensation. This discount offer ended on 31st October 2017, so you will no longer be able to claim it. If there was some reason that you could not claim it in time, call Amazon to enquire about compensation.
Since the only remaining aspect of LoveFilm is the rebranded Amazon Video, you can call 0843 557 3372 if you experience any problems with the online streaming service. If you have connection problems or the content is constantly low-quality or buffering, Amazon technical support can help you to troubleshoot the issues. There is some content which is available to download and watch online, but you can call if you have any difficulties using this feature as well. The problem could be on your end or a fault at Amazon. The sooner you figure this out, the sooner you can get it fixed. If it is a problem with Amazon Video itself, it may be affecting other customers too.
Other Ways to Contact LoveFilm
Since LoveFilm was folded into Amazon then completely shut down, there is no LoveFilm website or dedicated department to handle your enquiries. LoveFilm customers also had to be Amazon customers after the LoveFilm services became exclusively available through Amazon Prime. Therefore, if you have any queries or complaints about LoveFilm, you should direct them to Amazon. The LoveFilm Twitter account has been inactive since 2017, but you can receive customer support by tweeting @AmazonHelp instead. You can also contact Amazon through your account by submitting an internal e-mail. Otherwise, you could write a letter to Amazon customer services.
|Customer Services||Amazon Customer Services
1-9 The Grove
Number Direct is a telephone directory and call routing service and is not connected to Lovefilm. The direct contact number for Lovefilm can be found in the public domain or on their official website.