Kindle Customer Helpline

0843 596 3130

Problems with your Kindle device? Get in touch with the Kindle helpline.

You Can Call the Helpline for Kindle if:

  • You need technical support such as help setting up.
  • You need a refund for a book you’ve purchased.
  • You want product advice for which Kindle to buy.

Kindle Products and Services

A Kindle is an e-book reader, designed and manufactured by Amazon. It enables users to browse, download and read e-books, newspapers, magazines, documents, blogs and other digital media. There are thousands of books to choose from, from literary classics, to the Harry Potter series, the latest girly novel or the New York Times.  All come at affordable prices and are often cheaper than a paper book. There are currently three types of Kindle on sale, the basic, which is just an e-reader, the Paperwhite which has a higher screen resolution than the basic model and the Fire which is more like a tablet, and allows you to watch films and browse the internet. There are lots of advantages to having a Kindle besides the ability to read thousands of books: the screen allows you to read outside, as it is made of E Ink rather than LCD so it is more like a real book, it has up to one month battery life without charge and the books download in less than a minute so you can enjoy straightaway.

Kindle models

Basic Kindle

The Kindle has a basic model, with a touchscreen display, device storage of thousands of books, 1Ghz processor, a long battery life and lighter than paperback.

Kindle Paperwhite

Kindle Paperwhite has a 300 ppi display, so that it reads like real paper. It also has Bookerly, an easy to read font.

Kindle Voyage

The Kindle Voyage is a newer model. It has a high spec display, to read like a printed page. It also has a PagePress feature, to turn the page without lifting a finger.

Kindle Oasis

The Kindle Oasis is the newest model of the Amazon Kindle. It’s the thinnest and lightest model, with a new design featuring buttons to turn the page. It comes with a removable leather charging cover to further boost the battery life, so that it will last for months.

Kindle Unlimited

Kindle Unlimited lets users have the chance to try 700,000 books and thousands of audio books for just £7.99 a month. There is also a 30 day trial offered, if you are unsure how it would benefit it and want to see how much use you would get from it.

The titles included in the scheme ranges across genres, authors and adventures. There are also major titles too, such as the Harry Potter series, The Hunger Games trilogy and Life Of Pi, along with books such as The Moaning Of Life by Karl Pilkington.

There are also many Kindle books that come with a audio companion that has been professionally narrated. If you browse and see the “Kindle Unlimited with Narration” logo, you will be able to switch with no interruption from reading and listening, without losing your place, due to Whispersync for Voice. This also means that you can keep listening to the story even when you can’t read it, such as in the car, the gym and around the house.

Kindle Singles

Kindle Singles is a range of short pieces, compiled as essays, memoirs and short stories. They are free to unlimited subscribers, or cost around £1 for other customers.

Kindle Daily Deals

Each day, new books are revealed at a discount price, for that day only. To find out about the deals regularly, you can sign up to the Kindle Daily Deal newsletter.

Kindle Reading Apps

Even if you do not have a Kindle device, you can still read ebooks. This is possible because of the free Kindle apps, which you can download to your device, such as a smartphone, laptop or tablet. Using Amazon Whispersync technology, you will never lose your place as it saves and syncs your furthest page read and bookmarks. You can still sample books before buying, read classic books for free, borrow library books and read magazines/newspapers.


Newsstand is a selection of popular magazines and newspapers which you can read on your Kindle.

Kindle FAQs

I am unable to connect to wifi on my Kindle

If you are unable to connect to the wifi on your Kindle device, visit the Kindle support page on the Amazon website, where you will be able to troubleshoot the issue.

My book won’t download

Firstly, check that your Kindle is connected wirelessly and aeroplane mode is switched off. If you are still having issues, restart the Kindle.

My Kindle is frozen, how do I restart it?

Follow the steps to restart your Kindle device:

  • Press and hold the power button for 20 seconds.
  • The screen will go blank after 6-8 seconds.
  • After 20 seconds, release the button and the Kindle should now restart.

Can I use parental controls to restrict access to my Kindle?

Yes, you can enable parental controls to restrict the web browser, Kindle Store and archived items. You can do this simply by going to the settings section of your Kindle, selecting what you want to restrict and applying a password.

Can I gift a Kindle book to a friend?

You won’t be able to gift your friend an actual book, but you will be able to send them a gift voucher accompanied by a book recommendation. It is then up to the recipient whether they choose to purchase that book, or use the gift voucher for another purchase.

I downloaded a book via the Kindle app onto my phone, how can I transfer it to my Kindle?

Register the Kindle device to your account and download the books from the cloud to your chosen device.

About Kindle

The first Amazon Kindle was released in 2007. Since then, there have been five generations created and it is estimated that millions of people around the world own one. To find out more about Kindle, visit the website.

For more about Kindle products and services, call the contact number on this page.


Number Direct is a telephone directory and call routing service and is not connected to Kindle. The direct contact number for Kindle can be found in the public domain or on their official website.