JD Sports Contact Number

0843 208 5040

JD Sports, sometimes known just as JD, is a leading retailer of branded sportswear. The initials stand for John and David, the names of the founders who started JD Sports in 1981. The first shop was in Bury, Manchester, which is where the company is still based today. Both founders sold their shares and resigned in 2005. JD Sports grew by acquiring sports and fashion stores like First Sport, Bank Stores, Champion Sports, FLY53, Tessuti, Go Outdoors, and Finish Line. They have been the supplier and sponsor for several football teams and associations. JD Sports is profiting from the “athleisure” fashion trend and expanding the brand from the UK across the US and Puerto Rico.

JD Sports Contact Numbers

Contact JD Sports for 24/7 customer support with these numbers.

Department
Phone Number
Opening Times
Customer Services
0843 208 5026
(Mon – Fri) 24/7
(Sat – Sun) 24/7
Products and Stock
0843 208 5027
(Mon – Fri) 24/7
(Sat – Sun) 24/7
Payments and Gift Cards
0843 208 5028
(Mon – Fri) 24/7
(Sat – Sun) 24/7
Orders and Delivery
0843 208 5029
(Mon – Fri) 24/7
(Sat – Sun) 24/7
Returns and Refunds
0843 208 2274
(Mon – Fri) 24/7
(Sat – Sun) 24/7
Complaints
0843 208 5040
(Mon – Fri) 24/7
(Sat – Sun) 24/7

Customer Services

Contact JD Sports on 0843 208 5026 whenever you need some help from the customer services team. They are available around the clock to assist with general queries and providing any information you might need. Call to request more information about a store or locate your nearest JD Sports if you’ve never been before. Receive technical support by calling for assistance if you experience any issues when shopping on the JD Sports website. They should be able to help if you are unable to access your online account due to login issues. You should call if you want to completely unsubscribe from marketing e-mails and JD Sports correspondence, or delete an account.

Products and Stock

If a product online is showing as out of stock, but you really want to buy it, then call 0843 208 5027. With the item number, an adviser can find out if they will be restocking and when you will have the opportunity to buy it again. You can call if you want to check whether a specific store has an item in stock or not before you go there in person. There are general size guides online, but call if you need help with the measurements for a particular product or brand. The JD Sports social media channels are the best places to check for restocking or launch news. However, you can still call to enquire about new or upcoming products, including information about new product pre-orders.

Payments and Gift Cards

Before you make an online purchase with JD Sports, you can call them on 0843 208 5028 to make any payment enquiries. They accept several credit and debit card types and online payment systems. Phone to check if your preferred method of payment is accepted. Get help with promotional codes or JD Sports gift cards if you have trouble placing an order and redeeming them. You cannot use gift cards online, only in participating stores, so phone them if you need more information about this. You can also call for more information about Klarna and PayPal Credit if you want to use these payment methods. Call if you are concerned about their payment security.

Orders and Delivery

You cannot change or cancel an order once it’s gone through, so you will have to wait to receive it and then return it for a refund if you change your mind. You should be able to track your order from your despatch notification e-mail, but call 0843 208 5029 if you did not receive one or there is a problem with the tracking. Call if your order is delayed or there is something missing or damaged when it arrives. An adviser will discuss your options if a product is faulty, as they will need to inspect it before offering a refund or exchange. You can also call if you experience any problems with Click & Collect orders when you pick them up in stores. Call for support with international orders.

Returns and Refunds

All orders can be returned to stores for free as long as you take the despatch note with you. Online order or store-bought returns in stores are at the discretion of the store staff and manager. If you have a problem trying to return items to a store, call 0843 208 2274. You can arrange for an exchange if the item is faulty or you need another size. If you return by courier, it will cost £2.50 to book a collection with myHermes. You can return parcels at your own cost to JD Internet Returns, Door 2, Michael Faraday Avenue, Milnrow, Rochdale, OL16 4F. Contact JD Sports if you need a new returns note or a free returns label for an order from a brand partner. Refunds can take 3 – 5 working days.

Complaints

If you have a complaint while in a JD Sports shop, ask to speak to the manager of the store to resolve your issue. Otherwise, call the complaints team on 0843 208 5040 and an adviser will try to resolve it over the phone. When this can’t be done over one phone call, they will agree on an appropriate course of action so that you know what will be happening next. You will receive their final response to your complaint with any applicable form of redress as soon as their investigation is complete. If you are not happy with it, e-mail [email protected] and ask them to review the decision. If you are still not happy after that, refer it to a third party for dispute resolution.

Other Ways to Contact JD Sports

With 24/7 customer support available, you can contact JD Sports anytime. However, it can take 24 hours to get a response to an e-mail or 7 working days for a reply to a letter. If you send a message or comment on social media, the team will reply as soon as possible. You can reach them on Facebook and Twitter, or tweet customer services directly @JDhelpteam. Send e-mails to [email protected] or [email protected]. You can write letters to the head office address below. If you just need to find the details of a store, use the store locator. If you want to work for JD Sports, visit careers.jdsports.co.uk for retail jobs or careers.jdplc.com for head office positions.

Department
Address
Head Office
JD Sports Fashion plc
Hollinsbrook Way
Pilsworth
Bury
Lancashire
BL9 8RR




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