Jacamo Customer Phone Number

0844 453 0199

Jacamo is a retailer of menswear and accessories for men in the UK. It is a trading name for JD Williams, which is essentially an online department store for women. JD Williams originated in 1859, but today it is part of the N Brown Group, which acquired the company in 1986. The business has been based in the Northern Quarter of Manchester since 2004. The Jacamo brand launched in 2007, marketing to men in the 25 – 45 age range. Sizes increase from Small up to 5XL to cater to men of all sizes for any occasion. The N Brown Group also operates fashion retail brands like Simply Be and Ambrose Wilson. Jacamo is the only one meant exclusively for males.

Jacamo Contact Numbers

Contact Jacamo by calling these helplines if you need assistance.

Department
Phone Number
Opening Times
Customer Services
0844 453 0199
(Mon – Fri) 8am – 8pm
(Sat – Sun) 8am – 6pm
Online Orders
0844 453 0199
(Mon – Fri) 8am – 8pm
(Sat – Sun) 8am – 6pm
Payments
0844 453 0199
(Mon – Fri) 8am – 8pm
(Sat – Sun) 8am – 6pm
Deliveries
0844 453 0199
(Mon – Fri) 8am – 8pm
(Sat – Sun) 8am – 6pm
Returns
0844 453 0199
(Mon – Fri) 8am – 8pm
(Sat – Sun) 8am – 6pm
Complaints
0844 453 0199
(Mon – Fri) 8am – 8pm
(Sat – Sun) 8am – 6pm

Customer Services

Contact Jacamo customer services on 0844 453 0199 if you need information and advice about Jacamo products. You can place orders over the phone if you prefer to do so by calling this number. Even if you want to order online but need some guidance, you can call for help. Call customer services if you are locked out of your account or you want to update your customer account details and marketing preferences. You can enquire about sizing, stock, or promotional offers when you call about Jacamo products. If you want to model for Jacamo or be a courier, contact them to find out how to get these opportunities. Locate the nearest Jacamo store to go shopping there in person.

Online Orders

Whenever you place an online order from Jacamo, you can call 0844 453 0199 if you need help with anything. This could be applying promotional codes or logging in to your account. Once you have placed an order, Jacamo cannot make any changes to it. However, if you call quickly enough, they might be able to cancel it so you can place a new order with the correct items. They can only cancel your order if it hasn’t been processed for despatch yet. If it has, you will have to wait until it is delivered to you and then return it for a refund. You need to notify Jacamo of your intention to cancel the order within 14 days of receiving the delivery. Call them if you have any problems placing orders.

Payments

When you order from Jacamo online or by phone, you can pay for your order immediately with a credit or debit card. Otherwise, you can set up a Direct Debit with your Jacamo account, and make at least their minimum set payment every 28 days. You should call 0844 453 0199 if you need help with your account statement or making payments. Jacamo can charge you £12 in administration fees if they have to remind you about payments. Call to enquire about credit options before you make an order, or if you have already made a payment but it does not show in your account. Get assistance with Jacamo Pay if you would like to apply and spread the cost of purchases.

Deliveries

Jacamo deliveries internationally, but costs may vary. Call 0844 453 0199 with any questions about their delivery services. Jacamo has several delivery options for UK customers to choose from. This includes Click to Collect as well as next day, nominated day, direct express, standard, and Sunday delivery. Deliveries happen between 8am and 8pm by Hermes, Royal Mail, or DX Freight. Call to track your order or if you experience problems arranging a redelivery attempt with the courier. They will return your parcel to Jacamo after 3 failed attempts, so call to resolve delivery issues before you lose your order. Call and request a refund of delivery charges if it doesn’t arrive in time.

Returns

If you want to return items to Jacamo, log into your account to arrange a collection or call 0844 453 0199 to book one. The courier will collect the parcel within 2 working days of the request. You have 28 days from receiving the items to return them; after this Jacamo could return the items back to you again at your own expense. Call this number to discuss the returns policy and find out what to do if you have lost your order paperwork and returns label. Learn about other ways you can return the parcel if nobody will be home for a collection. This includes the Post Office, myHermes, Parcel Lockers, and the Jacamo shops. Allow 7 – 12 working days to receive your refund.

Complaints

If you are ever unhappy during or following your shopping experience with Jacamo, you can call 0844 453 0199 to complain. Common reasons for complaints about Jacamo include sizing issues, delivery delays, receiving the wrong items, and an inability to order online without being directed to sign up for credit with Jacamo Pay. Whether one of them is your reason for calling or not, Jacamo will try to resolve your complaint quickly. Further investigation could take several working days or even a few weeks. If you are still not satisfied after Jacamo provides a final response, or they do not reach a resolution in 8 weeks, then escalate it through the Online Dispute Resolution service. Send new customer complaint e-mails to [email protected], or [email protected] for financial services.

Other Ways to Contact Jacamo

If you need to speak to someone at Jacamo, the fastest method is by phone or the online live chat. If there are no advisors available, try reaching out to Jacamo on social media instead. Customer support is available through their Facebook and Twitter accounts. You can e-mail Jacamo directly at [email protected], but it may take longer for them to respond to e-mails. It will take even longer if you write a letter, but this is one way of contacting the head office to escalate more serious issues. There are also contact forms on the website if you want to e-mail them this way. You can find stores yourself with the store locator. Apply for jobs if you want to work with Jacamo.

Department
Address
Head Office
Jacamo
Griffin House
40 Lever Street
Manchester
M60 6ES




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DISCLAIMER
Number Direct is a telephone directory and call routing service and is not connected to Jacamo. The direct contact number for Jacamo can be found in the public domain or on their official website.