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You can use this number to make a claim, find out if you’re eligible for the benefit, report changes of circumstances and more.
Incapacity Benefit Contact Numbers
|Customer services||Monday to Friday 9am till 5pm|
|Make a claim||Monday to Friday 9am till 5pm|
|Eligibility||Monday to Friday 9am till 5pm|
|Report changes of circumstances||Monday to Friday 9am till 5pm|
|Living abroad and incapacity benefit||Monday to Friday 9am till 5pm|
|Moving from incapacity benefits to ESA||Monday to Friday 9am till 5pm|
When you phone this number you can find out details about how much you’re likely to get as well as details about the different types of ESA available.
Make a claim
When you phone this number you will need the following details handy to provide them with, such as your national insurance number, details of your GP, contact numbers, a fit or sick note, mortgage or landlord details, a council tax bills, details about your employment, your bank account details and information about any other money you are getting.
You can also use this number to challenge a previous decision made about your claim.
When you phone this number you will have to explain your personal situation to find out what kind of benefit you are eligible for. Extra details will need to be provided if you’d like to find out how much you are entitled to. To apply for it you will need to provide evidence of why you are entitled to your incapacity benefit.
Report changes of circumstances
You might report any changes to ensure that you are receiving the right amount of Employment and Support Allowance. If you do not report any changes straightaway you could be liable for a fine.
Reporting changes to your circumstances can include such things as starting or stopping work, moving home, changing your doctors, changes to other money you get, changes to your medical condition, going abroad, going to the hospital a care home or sheltered accommodation, and more.
In some cases you might be paid too much ESA, it’s important that you phone the number above to report this, as it’s likely that you’re going to need to pay it back.
Living abroad and incapacity benefit
When you phone this number you can find out which countries Britain has a Social Security Agreement with which allows some countries to cover some Incapacity Benefit payments. You can phone this number to inform your local DWP team about your plans to move to another country, and they can inform you of the steps you need to take to ensure that you are still receiving your benefit payments.
Moving from incapacity benefits to ESA
When you phone this number you can find out about the different eligibility requirements for this new type of benefit, this is called a Work Capability Assessment.
When the change was made from Incapacity Benefit to the ESA there should have been no break in the payments you receive, if you believe there was a problem you can phone this number to find out more information and see if there is any money you are owed.
You should still have received the same amount of ESA unless it went up, so if there has been a decrease in your payment amounts from your Incapacity Benefit you can phone the number above to get this investigated and find out if you are eligible for any back payments. You will need to provide evidence of your previous benefit amount and show that your new payment is currently lower than it.
DWP Head Office Address
|Head Office||Caxton House,
Number Direct is a telephone directory and call routing service and is not connected to Incapacity Benefit. The direct contact number for Incapacity Benefit can be found in the public domain or on their official website.