HSBC Fraud Contact Number

0843 658 0827

Fraud is one of the biggest fears among bank account holders. There are many ways that people can become victims of fraud. The HSBC fraud helpline, as well as their software and services, can assist customers in preventing this from happening. They will also be able to help you in the event that you have unfortunately become a victim of fraud at the bank.

When might I need to call HSBC about fraud?
What types of fraud should I be aware of?
What steps should I take if I believe I am a victim of fraud?
What does the HSBC fraud team do to take action?
More about HSBC


When might I need to call HSBC about fraud?

  • HSBC credit or debit card has been lost or stolen
  • You suspect that someone has used your account without your permission
  • You believe an account has been opened in your name against your will
  • You do not recognise a transaction on your account
  • More information about how to prevent fraud at HSBC

HSBC Fraud NumberWhat types of fraud should I be aware of?

Here are some of the most common types of fraud:


This is when scammers will make phone calls to HSBC customers pretending to be representatives of the bank. You may be asked to provide your card details or pin number. It is important to remember no real member of the HSBC team will ever ask you for these details. If you believe you may be on the phone with someone trying to commit fraud you should hang up immediately and relay details of the call to the bank to verify whether it was real or fake. It is always better to be safe than sorry.

Courier Scams

There have been instances in which scammers have told customers their details have been compromised. They will then attempt to arrange a courier service to pick up your debit or credit card. You could then be asked to make a note of your pin number. This is not a HSBC practice. The bank will never ask you to hand over your pin number and they will never collect your debit card under any circumstance. If someone claims to be from HSBC and says this, hang up immediately and contact the HSBC fraud phone number.


Phishing is when someone masquerade as credible businesses but are in fact hoping you will share usernames, passwords or bank information which they will use maliciously. Phishing attempts could come in the form of emails, websites or instant messaging.

What steps should I take if I believe I am a victim of fraud?

A handful of ways to ensure you are not a victim of fraud are to do the following:

Choose a difficult pin number

If, for instance, your card is stolen or you card number has been compromised your finances will still be protected with a secure pin number. It’s advisable that customers of HSBC choose a difficult number. Something common like 1234 will be easy to guess as will birthdays.

Never make a note of your pin number

Once you have committed your pin number to memory you should discard of any documentation, note or evidence of the number as soon as possible. If it only exists in your mind then fraudsters will not be able to access your account.

Be careful when you use cash machines

Some fraud activity begins at cash machines where people may fit devices onto the ATM in order to steal your card information. Make sure you are sure it is a real machine before you start using – preferably, ones outside bank buildings. You should also make sure you stand close to the machine when you are using it so that no one can read your information.

What does the HSBC fraud team do to take action?

HSBC employs a global team of people dedicated to preventing fraud and assisting customers who have found themselves victims of it. Their jobs are to identify scams that may be occurring around the world and investigating activity that might become troublesome for customers. This includes preventing transactions from your own accounts that might be considered unusual or suspicious. They can, in some cases, temporarily suspend your account or close one, which can be reopened with different details if need be.

However, the best way to prevent fraud is at home, so HSBC also provides a number of resources to help you do it yourself. For instance, HSBC personal internet banking clients will be able to use their free internet download Trusteer Report. This is an extension for your browser which protects your bank account from fraud whilst you are shopping online. It only takes a few minutes to install and will help to identify websites that pose malware threats or could be running potential phishing scams. It works on both Windows and Mac OS X on most browsers (you may need to update your browser if it doesn’t work).

What other action could you take if you think you have suffered from fraud?

You should also call a national credit bureau to place a fraud alert and file a report with the police. Both actions will make your problem official and will assist in the process of investigating the scam and ensuring others do not suffer from it in the future.

More About HSBC

HSBC is a British multinational bank headquartered in London. It is one of the world’s largest banks, operating in 85 countries across five continents, with 89 million customers. The company was founded in 1991 by The Hongkong and Shanghai Banking Corporation, where it gets its namesake from. As of 2012, HSBC was the worlds largest banks in terms of assets.

Number Direct is a telephone directory and call routing service and is not connected to HSBC Fraud . The direct contact number for HSBC Fraud can be found in the public domain or on their official website.