Hotels.com Contact Number

0844 826 0785

Hotels.com is an online hotel booking service.

Why would I need to call the Hotels.com contact number?

  • To make a booking.
  • To change or cancel an existing booking.
  • To find out about the cancellation and refund policy.
  • To find out more about the Hotels.com reward scheme.
  • To make a complaint about the service you have experienced.
  • To report an issue with the Hotels.com app or website.

Hotels.com Products and Services

Hotels

Hotels.com has a range of hotels available to suit all budgets and requirements. Here are some of the most popular destinations:

  • Bangkok
  • Rome
  • Las Vegas
  • Tokyo
  • Amsterdam
  • Barcelona
  • New York

You can reserve now, pay later on most hotels. Most rooms also have free cancellation too, so it can be handy to book your hotel early on, but know you can cancel it if you find a better deal. Room rates are set at a double room per night, including taxes.

If you are looking for a last minute deal, such as a hotel this evening, Hotels.com has a range of offers. Short stays at UK hotels for a city break are particularly affordable.

Hotels.com Rewards

The premise of Hotels.com rewards is that you buy 10 nights, get a night free (you just pay fees and taxes).

The scheme is free to join and takes a few minutes to sign up. You’ll also get access to lower secret prices which aren’t available to all customers.

When it comes to collecting your free night, there are 254,000 hotels around the world to choose from. You can choose from city chain hotels, country spas, beach boutiques and ski hotels.

Hotels.com FAQs

Can I cancel a booking which is non-refundable?

You can cancel a non-refundable booking- you won’t be charged, but you won’t get your money back either. You may be charged if your hotel has a cancellation fee. You should check the terms and conditions of your booking in this case.

How do I get a receipt for my reservation?

You will be sent an email after you book which will act as your receipt.

When do I get my refund after cancelling my booking?

Your refund will be processed within 24 hours.

Hotels.com Mobile App

You can use the Hotels.com mobile app to:

  • Find and book thousands of hotels around the world.
  • Access secret prices.
  • Save your card details for quicker bookings.
  • Access your reservations even whilst offline.
  • Save hotels to view and compare later on.
  • Collect Hotels.com rewards.

About Hotels.com

Hotels.com is an online and telephone booking service for hotel rooms. Across the world, the company has 85 websites in 34 languages with over 325,000 hotels in 19,000 destinations. However, the accommodation available doesn’t just extend to hotel rooms, there are also B&Bs and some condos.

The website was first established back in 1991 as the Hotel Reservations Network- it provided hotel bookings in the USA via a toll free phone number. In 2001, it was acquired by a company who also had a controlling interest in fellow travel company Expedia. The name was changed to Hotels.com in 2002 and over 29 international sites were added in less than two years. In 2005, Hotels.com became an operating company of Expedia, the world’s largest travel company.

In all countries where a Hotels.com website is available, customers can also book by calling multi lingual call centres.

Since 2004, Hotels.com has published a Hotel Price Index, a review into hotel trends based on the prices that their customers pay. It’s published digitally and in print and is targeted towards journalists with the intention of bringing the trends into the media.

Hotels.com is famous for its advertising campaign featuring ‘Captain Obvious’- a character who makes self-evident comments which show that using Hotels.com is the ‘obvious choice’. However, some people have said it is an ‘annoying gag’ which ‘lacks any real humour’.

If you have any questions about the services provided by Hotels.com, or you wish to change or cancel your existing booking, you can do so by calling the Hotels.com contact number.




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