Contact The Game Number

The contact number for Game is available directly from their website at no or lower cost

+44 (0) 1256 784000

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GAME is the brand name of the trading company Game Retail Limited, with its parent company being Game Digital Plc. GAME was created in 2002 from previous stores known as Electronic Boutiques and Future Zone. The business goes back throughout various mergers or acquisitions to the Rhino Group, founded in 1991. As you might expect from its name, GAME sells video games for all major brands and platforms. GAME also offers a trade-in service for customers to sell and buy pre-owned games at lower prices. GAME previously had over 600 stores in the UK, which included the converted Gamestation branches. Almost half of these closed after GAME went into administration in March 2012. GAME was acquired by OpCapita shortly afterwards, and still sells games, consoles, and accessories.

GAME Contact Numbers

Contact GAME for product support on the following phone lines:

Department
Opening Times
GAME Customer
Services
(Mon – Fri) 9am – 5.30pm
(Sat – Sun) 10am – 5pm
Home Delivery
& Store Collection
(Mon – Fri) 9am – 5.30pm
(Sat – Sun) 10am – 5pm
GAME Returns
& Refunds
(Mon – Fri) 9am – 5.30pm
(Sat – Sun) 10am – 5pm
GAME Account
(Reward & Elite)
(Mon – Fri) 9am – 5.30pm
(Sat – Sun) 10am – 5pm
GAME
Technical Support
(Mon – Fri) 9am – 5.30pm
(Sat – Sun) 10am – 5pm
GAME Warranties
& Aftercare
(Mon – Fri) 8am – 7pm
(Sat – Sun) 10am – 4pm

Customer Services

Find out where the closest GAME store is, or learn more about other services like trading in used games and accessories or the GAME Marketplace for third-party sellers. You can also enquire about GAME Finance, which is only available instore, but you can call for information and advice on the payment plans that are available. You should call this number if you want to make a complaint about GAME. This could be in reference to products, online services, deliveries, or experiences in a GAME store. They will investigate and resolve complaints.

Home Delivery & Store Collection

When you order online from the GAME website, you can choose for them to deliver directly to your home or to a store for you to collect at your own convenience. If your order has already been despatched, they can’t make any changes to it or cancel the order. However, you can contact GAME to cancel pre-orders if payment has not been taken yet. You should call if you receive the wrong item or a product is missing from the order. For collections, you will have 14 days to pick your order up from the selected store.  Call if you have a problem with a collection.

GAME Returns & Refunds

Unused products with unbroken seals can be returned to GAME for an exchange or refund within 30 days of the original purchase under their goodwill policy. Faulty games can be returned within 3 months, and faulty hardware and accessories within 12 months. You need to provide valid proof of purchase if you return an item to a GAME store. Online orders can be returned by post at your own expense to the office address below. Contact GAME if you haven’t received a refund or the right amount.

GAME Account (Reward & Elite)

When you register for a Reward account, you will collect points for every purchase from GAME which you can redeem against future purchases. You can download the GAME mobile app to create a new Reward account, or pick up a physical Reward card instore and link it to your actual GAME account later. Call if you need assistance with any of this. An Elite membership will allow you to collect more points and get exclusive discounts and other benefits, but you will have to pay for the membership. Call if you want to cancel GAME Elite or claim under the Points Back Guarantee.

GAME Technical Support

No matter your level of expertise when it comes to gaming, everybody needs some help sometimes. Unforeseen technical issues might pop up at any time. They can direct you to resources such as product guides if you want to look through them on your own time. Or if you explain the details of your issue, they can diagnose the cause of the problem while you are on the phone and advise you on what to do about it. Around 20% of reported faults are a quick and simple fix. If there is a more complicated fault, they can issue you with a returns authorization number or help with arranging repairs.

GAME Warranties & Aftercare

Manufacturer warranties and returns policies have expiry dates and don’t cover accidental faults. For this reason, it is smart to invest in an aftercare plan to make sure that your product is protected if something goes wrong. GAME Disc Care covers your disc for 12 months, so they will repair or replace the disc if it gets damaged. The Accessory Care Plan covers the cost of parts, labour, and call-out charges for mishaps. If you end up getting a replacement, your plan will end, though you can choose to start another plan for the new product.

Other Ways to Contact GAME

If you want to contact GAME online, there are plenty of options. Send a message on Facebook or leave a comment on their page. Tweet directly to @GAMEHelps on Twitter for support from customer services. The team will reply to customer messages from 8am to 8pm every day, except on Sundays when they are only online from 10am to 5pm. You can submit a request on the website to get a reply by e-mail, or send e-mails directly to the customer services team at CS@help.game.co.uk or the technical support team at game.support@tmti.net. Use the GAME store finder to locate your closest branch, or track an order yourself. You can also access download codes from your previous orders without having to contact GAME. Write a letter to GAME retail customer services or the parent company.

Department
Address
Customer Services
Game Retail Limited
Unity House
Telford Road
Basingstoke
RG21 6YJ
Head Office
GAME Digital Plc
Unity House
Telford Road
Basingstoke
RG21 6YJ

DISCLAIMER
Number Direct is a telephone directory and call routing service and is not connected to Game. The direct contact number for Game can be found in the public domain or on their official website.