First Utility Contact Phone Number

0843 557 3813

First Utility is a UK energy supplier based at a head office in Coventry. The company launched in 2008 and by 2013 it became the seventh-largest energy supplier in the UK. This means that it is the leading provider outside of the Big Six companies. First Utility does not generate its own energy, transferring it from international markets instead to supply electricity and gas to its 850,000 customers. The British and Dutch oil and gas company Shell purchased First Utility in December 2017. It is now part of the New Energies division of Shell, which focuses on lower-carbon technology. First Utility was the first company in the UK to roll out free installation of smart meters for customers.

First Utility Contact Numbers

Contact First Utility for assistance on any day except Sundays.

Department
Phone Number
Opening Times
Customer Services
0843 557 3813
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 4pm
Energy Tariffs
0843 557 5194
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 4pm
Broadband Tariffs
0843 658 0675
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 4pm
Billing & Payment
0844 826 8069
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 4pm
Switch Suppliers
0844 453 0203
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 4pm
Complaints
0843 290 7096
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 4pm

Customer Services

Contact First Utility on 0843 557 3813 to connect to customer services. Some tariffs only give you access to online services, but if you have any trouble using your online account you can still call to get help. If you are expecting a Smart Meter installation or you don’t know how to use your meter, the customer services team can give you some guidance. They can also give you tips on how to save energy. You can enquire about additional services for more vulnerable customers like the elderly or those who have disabilities. In an emergency, such as a gas leak, call the National Grid on 0800 111 999. If there is a power cut or your meter has been damaged in a flood, then call 105.

Energy Tariffs

First Utility offers several fixed dual fuel tariffs for electricity and gas. These tariffs protect the customer against price rises until the end of the fixed term. You can upgrade your tariff to a full-service plan whenever you want. The lowest tariff requires the installation of a Smart Meter. These meters take readings automatically, so you no longer have to send readings to First Utility manually. You can say goodbye to estimated bills and keep track of how much energy you use. First Utility also has a First Friends scheme where you and a friend will both get a gift card if they switch to First Utility upon your recommendation. Call 0843 557 5194 to talk about your energy tariff.

Broadband Tariffs

Unlike many energy companies, First Utility also offers broadband. This is available at a discounted rate if you are already an energy customer with First Utility. There are three broadband tariffs with different download speeds. All three tariffs include the cost of line rental for landlines and pay-as-you-go calls, plus unlimited downloads. There is no connection fee, but you must sign up for a minimum of 18 months. Call 0843 658 0675 if you want to switch to First Utility as your broadband supplier. You should call if you are coming towards the end of your tariff and want to check renewal prices. You can also call at any time if you want to cancel or you have issues with the broadband.

Billing & Payment

First Utility has some of the most detailed bills in the industry so that you can see a complete breakdown of their services and charges. If you find it difficult to understand any part of your bill, call 0844 826 8069 for guidance. Call if you have questions about your Personalized Projection or to request a Direct Debit reassessment. If you do not submit a meter reading each month, First Utility will give you an estimated bill which may have higher charges. If there is a lot of credit on your account which you do not think you will use up, then you can request a refund. The credit control team can help with payment problems if you e-mail them at [email protected].

Switch Suppliers

Whether you are leaving First Utility or joining as a new customer, you can call 0844 453 0203 for assistance with the process. When you switch to First Utility, you will have a cooling period of 14 days where you can cancel for free. You need to inform your old supplier as well so that you can arrange your final bill and close your account with them. If you are on a flexible tariff and decide to leave First Utility, you can do so at any time. However, if you are on a fixed tariff and try to leave before it expires, you will be charged an exit fee. If you move home, contact First Utility to discuss transferring your account or cancelling it, or swapping to them if they supply the address.

Complaints

If you are unhappy with the service you have received from First Utility, call 0843 290 7096 to complain. This could be regarding the installation of meters, problems with the supply of electricity or gas, bills or payments, or lack of support from advisors. You should allow them enough time to investigate the issue further if this is necessary. If they do not make any progress or give you updates, you can escalate your complaint to the Director of Customer Service, Andy Eadle, at [email protected]. If First Utility fails to resolve your complaint satisfactorily after the steps above, then you have the right to report this to the energy services Ombudsman, and they will look into it.

Other Ways to Contact First Utility

If you find that there are long wait times on the phone, don’t just hang around on hold. Send a written message instead and wait for First Utility to get back to you. The digital service team monitors the First Utility accounts on Facebook and Twitter from Monday to Friday. They will reply to queries between 8am and 6pm. If you do not use social media, you can still write to customer services by e-mail at [email protected]. If you are closing the account of a customer who has passed away, contact [email protected] directly. As a final option, if you wish to write a complaints letter and post it to First Utility, use one of the following addresses.

Department
Address
Customer Services First Utility Ltd
PO Box 6363
Coventry
CV3 9LR
Head Office First Utility Limited
Columbus House
Westwood Way
Westwood Business Park
Coventry
CV4 8HS




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DISCLAIMER
Number Direct is a telephone directory and call routing service and is not connected to First Utility. The direct contact number for First Utility can be found in the public domain or on their official website.