First Utility Contact Phone Number

0843 658 0675

The number above will connect you with First Utility for any enquiries.

Reasons to Call the First Utility Phone Number:

  • Find the cheapest price for you, or get help with switching your tariff.
  • Get help understanding your energy bill or submitting a meter reading.
  • Find Fast and safe electricity and gas installation.
  • To inquire into recent bills and contest any issues you may have. To request a meter reading.
  • To get advice about switching your supplier.

Some More Useful First Utility Contact Numbers

Department Contact Number
First Utility Head Office 0843 658 0675
First Utility Customer Services 0843 658 0675
First Utility Accounts Management 0843 658 0675
First Utility Maintenance Management 0843 658 0675
First Utility Complaints Line 0843 658 0675

First Utility Customer Contact Phone Line Opening Hours

Day Opening Hours
Monday 08:00 – 20:00 (8am – 8pm)
Tuesday 08:00 – 20:00 (8am – 8pm)
Wednesday 08:00 – 20:00 (8am – 8pm)
Thursday 08:00 – 20:00 (8am – 8pm)
Friday 08:00 – 20:00 (8am – 8pm)
Saturday 09:00 – 16:00 (9am – 4pm)
Sunday 09:00 – 16:00 (9am – 4pm)

First Utility Head Office Postal Address

Company Head Office Postal Address
First Utility Customer Services
First Utility
PO Box 4360
CV34 9DB

First Utility Products and Services

First Utility is a gas and electricity provider. According to Wikipedia, First Utility are considered to be the 7th largest energy supplier in the UK after the ‘Big Six’. It’s believed First Utility have however just 1% of the UK’s energy business. First Utility can be considered to be the largest importer of energy into the UK as they do not create their own energy like the other large competitors in the UK. The company offers three tariffs. The first, iSave Variable, is the cheapest, and includes a free energy management tool, no early exit fees and a Direct Debit payment system for around £1,155 a year. The second, iSave Fixed, allows easy budgeting with a predicted payment each month, and fixed prices for a year. Lastly, iSave Everyday is guaranteed to be cheaper than going with the big energy companies, with an annual bill of around £1,250 a year. When you call First Utility, your calls will be answered from the UK, and the call centre is open until 8pm so if you’re thinking of moving gas or electricity supplier, make sure it’s within their call centre opening times.

About First Utility

First Utility was launched in 2008. It was created by co founders Mark Daeche, Darren Braham and Marcus Citron. In 2009, it was revealed to be the cheapest supplier of gas and electricity by Which? Magazine. Championing smart meters, by 2010 the company became the first in the UK to offer smart meters to all of its customers. Smart Meters send a reading to First Utility every half an hour, meaning that you only pay for what you use. First Utility headquarters are in Warwick. Since 2012, the company has appointed Ian McCaig (Ex CEO of to be the CEO of First Utility.

First Utility and Technology

First Utility are a company that pride themselves at being at the technology forefront. First Utility have been known to focus their services with technology and continually strive to make their business more accessible for their customers.

First Utility focus on ‘smart technology’. This means First Utility have made accessing your monthly bills, checking your meter records and switching to and from First Utility even more easier.

Smart Meters

One such technology First Utility have deployed is the ‘Smart Meter’. This is an app which allows meter readings to be sent to First Utility every 30 minutes to keep accurate readings and even more accurate bills. This is ideal for customers as this eliminates the need for the meter readings to be read manually by a member of staff.

First Utility Saving Scheme

First Utility pride themselves on their saving schemes. At present, First Utility offer a price promise for all First Utility customers. This promise is a guarantee from the firm to beat the ‘big six’. The prices are checked every week for the top six energy companies and if First Utility find another energy company is offering a lower rate, First Utility promise to match or lower their rates.

Another aspect of the saving initiative with First Utility is the energy saving plans. This scheme has a double agenda policy; first to save money for first utility customers and secondly to help the environment by reducing wasteful energy.

First Utility do this by offering a series of useful articles with advice on choosing efficient heaters, providing information on ideal temperatures for washing, rooms and by assisting customers with draft proofing their homes. With this Eco friendly energy ideas, First Utility allow customers to save on their bills and to help the environment.

iSave Fixed Program

The iSave program is a campaign set up by the energy company to attract new customers to First Utility. The premise of the offer is simple. By switching to First, you will be able to fix your tariff rats for a maximum of 3 years. As a customer you have the option to fix your bills for one, two or three years and potentially save up to £217.00 each year by fixing.

iSave Everyday Program

If you are concerned about tying yourself into a long term contract with your energy supplier, First Utility do offer the alternative of signing up to the iSave everyday program. This program allows users to sign up to a competitive tariff which has rates which match the ‘Big Six’. You can opt for just electricity or dual fuel and you have the option terminate your contract with little hesitation. This is ideal for customers who are unsure of their living situations or who are keeping an eye an out for a more suitable price tariff later on.

How to make the big switch to First Utility?

If you are thinking about moving over to First Utility and don’t know how to go about it, then First Utility have made the transition as simple as possible.

First, you need to choose what type of tariff you are interested in, fill in an online form providing some details about yourself and your current situation and then First Utility will contact you to sort the rest out. It is said it can take 4 to 6 weeks to make the switch over but you will be dully informed along the way and once the switchover has been completed you will receive a welcome pack from First Utility. You won’t even notice any disruption in your services and supplies.

First Utility’s Vision

Since 2008, First Utility have by far become the largest energy company in the UK outside the ‘top six’. As they are considered as an independent energy supplier, First Utility have set a clear vision for the energy industry in the UK out and aim to achieve positive changes. By advocating ease of switching between companies and tighter regulations on energy consumption, First Utility could potentially become one of the most influential energy firms in the UK.

Contact First Utility for advice and support

How to handle emergencies

If you have a gas issue or are concerned about carbon monoxide, you should call First Utility immediately. According to First Utility, you should look out for the following;

  • Make sure all gas appliances are checked regularly.

If you are feeling nausea, showing signs of headaches, flu-like symptoms and dizziness then speak to your doctor immediately and contact an engineer immediately. This could be due to high levels of exposure to carbon monoxide.

Electrical issues and faults – If you have a problem with your power supply the first thing you should do is check your fuse box. It is recommended you turn off all appliances in your home and reset the switch.

If this does not work and you notice your neighbors have power then you need to contact the Network Operator. If your neighbor also does not have power, chances are there is a local power issue and in this case you should contact the local distribution network operator.

If there is not a trouble with the local distribution, it could be an issue with your meter or a financial matter which in that case you should contact First Utility. First Utility promise to get your power restored within in 4 hours.

First Utility and Business Accounts

If you are running a business whether its a small office or a large warehouse, you can open a business account with First Utility.

You can contact the First Utility Business team via email at ; [email protected] or you can call with the number provided at the top of this page.

Issues with First Utility

If you do for whatever reason have a problem with First Utility, then you can put a complaint to First Utility in a number of ways. This can be by;

  • Calling the number above and speaking to a representative.
  • Sending an email to the csutomer complaints team at [email protected]
  • Write to Consumer Affairs at ;Consumer Affairs
    First Utility
    PO Box 4360
    CV34 9DB
  • Contact the social media teams.

Complaining to First Utility in your native language

If your first language is not necessarily English and you wish to put in a complaint against the company, First Utility can provide you with an interpreter to help you put your statement across.

Moving home and changing details

If you are a customer of First Utility and you are moving home, you can use the website to access the ‘moving out’ page and provide your final meter reading. This allows customers to settle their accounts quickly and without any fuss. You can provide your new address details to First Utility for your last bill or if you wish to continue receiving your gas and electricity from First Utility, you can request to check if your new location is covered by First Utility.

If your new location is in the covered area, you can simply continue your First Utility account once the meter in the new home has been checked and the old account with the previous homeowners has been settled.

FAQs – First Utility Frequently-Asked Questions

There’s a problem with my bill!

The amount on my bill is wrong

The bills you are sent by First Utility are based on meter readings and estimated based on past usage – so your bill may have been estimated based on old information if you haven’t submitted a reading recently. To ensure accurate bills that actually reflect what you’ve used, make sure to submit a monthly meter reading, make sure your previous readings are correct, and make sure you are still on the same tariff – if your contract has run out, you may be on a new variable tariff which is billed differently to your old tariff.

The details on my bill are wrong

If you’ve noticed the wrong details on your bill, such as the worng billing address, get in touch by callign the First Utility customer contact number on 0843 658 0675 and let them know, so they can correct the issue as quickly as possible.

How can I pay my bill with First Utility?

First Utility runs a variety of payment plans to ensure every customer can pay their bill in a way that suits them. These methods include:

  • Direct Debit
  • Manual Payments
  • Paying at the bank
  • Paying by cheque
  • Paying online, either by credit/debit card or online banking

To learn more about these individual payment plans, you can call the First Utility contact number on 0843 658 0675 or visit their official website.

How do I submit a meter reading?

You can submit your meter readings to First Utility by phone or email, or accessing “My Account”, but the fastest and easiest way to do so is to use the First Utility app, available on all major smartphone platforms.

How to use the app

  1. Log in to the app with your customer details as the login information
  2. You’ll see three horizontal lines in the top left corner – select them to display the drop down menu
  3. Select ‘Submit a meter reading’.
  4. Select the meter you’d like to submit the reading for – they’ll be labelled ‘Electricity’ and ‘Gas’, with serial numbers shown
  5. Click on the “meter reading” boxes. A keypad will appear.
  6. You can now enter your reading, and select the date your reading was taken. The date can’t be earlier than the previous reading or anytime in the future. Or, you can select the camera button and scan the reading on your meter. There’s also a torch available, in case your meter is in an awkward place.
  7. Hit the ‘Submit’ option and you’re done! If you submit the wrong reading, you have 24 hours to delete it before it is permanently recorded.


Number Direct is a telephone directory and call routing service and is not connected to First Utility. The direct contact number for First Utility can be found in the public domain or on their official website.