EDF Energy Contact Number

The contact number for EDF is available directly from their website at no or lower cost

0800 096 9000

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EDF Energy is an energy company in the UK which generates and sells gas and electricity to 5.7 million consumers and businesses. EDF stands for Électricité de France, the French company which formed EDF Energy in 2002. It was a merger of several Southern energy groups and power stations. EDF Energy uses nuclear plants and wind farms to generate energy, but it is also one of the largest generators of coal-fuelled energy. This use of fossil fuels is not environmentally friendly and has attracted some criticism. They began moving towards a greener and eco-friendly image in 2008. They have an orange mascot called Zingy which has featured in advertising campaigns since 2012.

EDF Energy Contact Numbers

Contact EDF Energy on the number below from Monday to Saturday.

Department
Opening Times
Customer Services
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 2pm
Billing
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 2pm
Pre-Payment
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 2pm
Smart Meters
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 2pm
MyAccount
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 2pm
Complaints
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 2pm

Customer Services

Call 0843 557 3393 to connect to EDF Energy customer services. You can have all of your general queries answered any day of the week except Sunday, when their offices close. In the event of an emergency situation, there are 24/7 helplines you should call instead. You should contact them if you are moving and want to switch your tariff to a new address. You might need to arrange the installation of a new meter. You can’t call for help if you have an Easy Online tariff, but you can use the live chat on the website.

Billing

You can set up a Budget Direct Debit to spread the cost of your estimated yearly energy use across equal monthly payments. You only have to submit two meter readings a year, and after these, your payments may go up or down according to your energy usage. The Whole Amount plan allows you to pay a monthly Direct Debit based on twelve meter readings each year, usually once a month. You can also arrange to pay your bill by cash or cheque monthly or quarterly.

Pre-Payment

The Pay As You Go tariff is also called Pre-Payment, since you pay upfront before you actually use the energy. This means that you only use what you have paid for. If you go over or need to top up, you can do so at any time. You can charge your card or key at PayPoint shops or Post Offices and use it to transfer the credit to your meter. If you run out of credit, you have £6 of emergency credit before the gas and electricity turn off. You will have to pay this back next time you top up if you use it.

Smart Meters

At the moment, EDF Energy is introducing Smart Meters across the country one area at a time. All customers with EDF Energy should have a free Smart Meter by 2020. If the option is not available there yet, you can still register your interest so that EDF Energy will contact you as soon as they can fit a Smart Meter for you. The installer will phone ahead of the appointment, and the installation process will take an hour per meter. If you need support with using your meter and submitting readings, then call, especially if you are switching to EDF or leaving for a new supplier.

MyAccount

EDF Energy advisors can tell you where to find your account number, how to link multiple accounts into one, or how to request a paper copy of your bill by post. If you are new and trying to sign up for a MyAccount, call for guidance if you experience a problem. This includes the website considering personal information invalid or a missing verification e-mail. If you get locked out of your account and need help changing your password, call this number. Find out how to view bills and make payments.

Complaints

You can escalate it through the Complaint Resolution Team if it is an ongoing problem. They will carry out a full investigation into the issue, with the aim of resolving it within 10 working days. You will be assigned a Complaints Handler who will stay in contact with updates on your case. Send an e-mail to ComplaintResolutionManager@EDFEnergy.com if you need to chase a complaint to get a response. You can also visit an EDF Energy office in person if you live close to one of them. If you receive a deadlock letter, then you could refer your complaint to the energy services Ombudsman.

Other Ways to Contact EDF Energy

If you can’t get through on the phone, try to contact EDF Energy online instead. There is a live chat on their website which should be available during the office opening times above. If the live chat option doesn’t work, then you can leave comments or send a message on Facebook. If you don’t want to use a Facebook account, you can send an e-mail to socialmedia@edfenergy.com. You can also reach EDF Energy on Twitter, or go directly to their customer services @EDFEnergyCS. The social media teams are only available between 8am and 8pm during the week. There is also a direct e-mail address for contacting EDF Energy, which is customer_correspondence@edfenergy.com.

Department
Address
Customer Services EDF Energy
Freepost RRYZ-BGYG-JCXR
334 Outland Road
Plymouth
PL3 5TU
Head Office EDF Energy
90 Whitfield Street
London
W1T 4EZ

DISCLAIMER
Number Direct is a telephone directory and call routing service and is not connected to EDF. The direct contact number for EDF can be found in the public domain or on their official website.