eCar Insurance Customer Service Contact Number UK

0843 658 6895

The Brightside Group is an insurance broker in the UK, with headquarters in Bristol. Incorporated in 2006, the company launched online car insurance under the eCar brand in 2010. However, in 2015, they replaced it with Brightside Car Insurance. Customers with eCar insurance will now have Brightside car insurance, unless they switched to another provider. Brightside has evolved to offer insurance for cars, taxis, vans, bikes, and other vehicles, in addition to insurance for homes, businesses, and pets. They offer specialist insurance policies with partners like Aviva and Legal & General. Their Commercial Vehicle Direct van insurance brand goes back to 2001.

eCar Insurance Contact Numbers

Contact eCar by calling Brightside Insurance for customer support.

Department
Phone Number
Opening Times
Customer Services
0843 658 6895
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 1pm
(Sunday) Closed
Car Insurance
0843 557 3554
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 1pm
(Sunday) Closed
Claims
0843 557 5228
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 1pm
(Sunday) Closed
Renewal
0843 658 6895
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 1pm
(Sunday) Closed
Cancellation
0843 557 3554
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 1pm
(Sunday) Closed
Complaints
0843 557 5228
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 1pm
(Sunday) Closed

Customer Services

Contact Brightside customer services on 0843 658 6895 to discuss services like eCar Insurance. If you are an existing customer, you can call to report problems with the website or accessing your online account. Potential customers can call to discuss a quote for their car insurance. You can also discuss their other insurance products with Brightside customer services. If you take out car insurance with them, why not insure your property and pets, or even your own business? You can even insure other vehicles like caravans, minibuses, trucks, or horseboxes. If you have a general enquiry about any Brightside insurance services, call and they can provide more information.

Car Insurance

To discuss your Brightside Car Insurance policy, call them on 0843 557 3554. Starting a policy is quick, easy, and competitively priced. Brightside offers good rates even for modified cars or people who have convictions or are out of work. Brightside also offers GAP insurance, which covers the price difference between insurer payouts and original costs when a vehicle gets written off. You can manage your policy yourself online, and add extras at any time like breakdown, key, or windscreen cover. You can even get a temporary insurance policy to cover you for 24 hours to 28 days. Call Brightside if you need assistance with your policy. Changes will incur an administration fee.

Claims

When you need to make a new claim or discuss an existing claim, call 0843 557 5228. It is important to provide clear and accurate details, document the damage, and keep a record of all conversations regarding your claim. Even if it is not your fault, you should call Brightside if you are ever involved in an incident. If a third party does claim for the incident and you did not report it, your insurance might not cover it. You need to have your policy number and any crime reference numbers ready when you call. If you are in an accident, make sure to collect all the details of third parties and witnesses to help with your claim. Call if you have an issue with an ongoing claim.

Renewal

Your car insurance policy may be eligible for automatic renewal. Whether it is or not, Brightside should contact you around 30 days before your policy expires to tell you what you need to do. If the policy will auto-renew and you are happy with it, you won’t have to do anything. However, if your details or circumstances differ from those on your renewal invite, or if you did not receive one but need to notify Brightside of changes before renewal, call 0843 658 6895. They will give you a revised quote for your next year’s premium. You do not have to accept this if you would rather cancel instead of renewing at the end of the policy. If you opt out, Brightside will send your Proof of Bonus.

Cancellation

You can call 0843 557 3554 to cancel your policy at any time if you choose to do so. An adviser will explain which fees you will have to pay for cancellation in addition to any outstanding balance. If you cancel before the cover actually starts, then you will get a full refund without a cancellation charge. Cancellation after you have made a claim will result in you owing the full balance of your annual premium. You can cancel within 14 days of purchase or renewal and only pay for the cover you used, plus the cancellation fee. Refunds are not available for optional extras unless you cancel your entire insurance policy within the cooling-off period and have not used them yet.

Complaints

Whenever you feel that the service from Brightside is below acceptable standards, you can call 0843 557 5228 to make an official complaint. You can request a copy of their full complaints handling procedure if you want to know your rights. If the adviser cannot fix the issue during your phone call, they will give you a timescale for how long it might take. Brightside will get back to you to acknowledge your complaint and give you a final response within 8 weeks, depending on the complexity of the problem. After this time, you can take your complaint to the Financial Ombudsman. You can also send evidence of your grievances by e-mail to [email protected].

Other Ways to Contact eCar Insurance

You can access your information and make several amendments through your online account. If you really need to speak to someone about your car insurance policy, then you can send an e-mail to [email protected]. They are also reachable via social media if you have accounts on Facebook or Twitter. This is best for quick queries or complaints, as you should only include personal information in private messages. You can send complaints or enquiry letters through the post to the head office address in Bristol. Their press contact is Ben Welsh at Certus Communications, so if you are a member of the press you can e-mail media enquiries to [email protected].

Department
Address
Head Office
Brightside Insurance Services Ltd
Brightside Park
Severn Bridge
Aust
Bristol
BS35 4BL




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DISCLAIMER
Number Direct is a telephone directory and call routing service and is not connected to eCar Insurance. The direct contact number for eCar Insurance can be found in the public domain or on their official website.