The DVLA Connection Number

0844 453 0118

The DVLA (Driver and Vehicle Licensing Agency) is an organization responsible for keeping databases of drivers and vehicles in the UK and Great Britain on behalf of the UK government. The DVA (Driver and Vehicle Agency) is its equivalent in Northern Ireland. Previously, there was a Local Office Network of DVLA branches around the UK. These 39 offices closed down by 2013, and now the DVLA operates from a central base in Swansea. Customers now have to make transactions with the DVLA by post, online, or over the phone. It is still possible to tax vehicles at branches of the Post Office. The DVLA is an executive agency of the government’s Department for Transport.

DVLA Contact Numbers

Contact the DVLA for help in any of these areas using the helpline.

Department
Phone Number
Opening Times
Customer Services
0844 453 0118
(Mon-Fri) 8am – 7pm
(Saturday) 8am – 2pm
Complaints
0843 557 4965
(Mon-Fri) 8am – 7pm
(Saturday) 8am – 2pm
Updating Details
0844 826 8338
(Mon-Fri) 8am – 7pm
(Saturday) 8am – 2pm
Medical Assessment
0844 826 8352
(Mon-Fri) 8am – 5.30pm
(Saturday) 8am – 1pm
Vehicle Tax
0844 826 8333
(Mon-Fri) 8am – 7pm
(Saturday) 8am – 2pm
Vehicle Registration
0844 248 2088
(Mon-Fri) 8am – 7pm
(Saturday) 8am – 2pm
Personalized Registration
0844 248 2089
(Mon-Fri) 8am – 7pm
(Saturday) 8am – 2pm
SORN
0844 248 2091
(Mon-Fri) 8am – 7pm
(Saturday) 8am – 2pm
Events
0844 248 2125
(Mon-Fri) 8am – 4.30pm
(Saturday) Closed
Press
0844 248 2126
(Mon-Fri) 8.30am – 5pm
(Saturday) Closed
Recruitment
0844 248 2127
(Mon-Fri) 8am – 7pm
(Saturday) 8am – 2pm

Customer Services

Contact the DVLA on 0844 453 0118 with any general enquiries for the customer services department. They can provide as much information as you need if you are ever uncertain about something. It is best to call this number and ask for clarification to avoid making mistakes which could cause problems for you in the future. They can also transfer you to a specific department once you explain your query. Call this number to report fraudulent activity.

Complaints

If you are unhappy with the service from the DVLA, then call 0843 557 4965 to make a complaint about it. Maybe administration errors or unreasonable delays have caused problems for you. Whatever the issue is, they will try to reach a resolution as soon as possible. When you call with a complaint, make sure to have your driver number and vehicle registration number to hand as well as the relevant details of your issue. Call for help with penalty appeals.

Updating Details

Failure to keep your records up-to-date with the DVLA could lead to you being fined. This is why you must call 0844 826 8338 to tell them whenever your circumstances change. They will tell you if the changes mean you will have to send new applications or documents as evidence in the post. You might also have to pay a fee to change your log book or driving license. Changes you need to call about include moving to a new address or changing your name.

Medical Assistance

Some health conditions can affect your ability to drive. If you don’t notify the DVLA about a medical condition, they can fine you for up to £1,000, and if the condition causes an accident you might even go to court. Call 0844 826 8352 to inform the DVLA of new medical conditions and find out if you need to submit evidence or fill out forms. They will make a decision about your legal driving ability within 6 weeks and tell you if it will affect your license.

Vehicle Tax

Most people are legally required to pay vehicle tax if they own and drive a vehicle. Even those who are exempt from paying, such as people with disabilities, still need to apply for vehicle tax. The amount of tax you will have to pay is determined by your vehicle type and usage. Modifying a vehicle can change its tax class. Though you can’t actually pay vehicle tax by phone, you can call the DVLA on 0844 826 8333 for registration and payment advice.

Vehicle Registration

Whenever you build, buy, or import a new car, you must register the vehicle with the DVLA. The dealer or seller you are buying from will usually do it for you, whether the car is brand new or previously owned. You shouldn’t buy a car if the seller cannot provide a VC5 registration certificate for you. Call the DVLA on 0844 248 2088 if you need some guidance to register your vehicle. Find out what the registration cost will be, as it depends on your car.

Personalized Registration

Displaying your vehicle registration properly on your number plates is a requirement to pass an MOT test. You could receive a £1,000 fine if you don’t. You can privately buy a personalized registration from the DVLA online. Authorized dealers can make the number plates for you. Call 0844 248 2089 to find out how to apply for, assign, remove, or transfer a personalized registration. You need to make sure you obey their rules to do any of these.

SORN

You must inform the DVLA if you will be taking your vehicle off the road, and get a SORN. This is a Statutory Off Road Notification, which exempts you from paying vehicle tax while you aren’t driving it. Call 0844 248 2091 if you need to complete a SORN. You have to do it through the post if the vehicle is not actually registered in your name. Find out when you can take the car off the road and stop paying tax. You won’t get a refund if you do it in advance.

Events

The Richard Ley Development Centre at the DVLA base in Swansea offers two facilities which are available for hire. Call 0844 248 2125 if you want to discuss booking the venue for a professional event. You can book one of the 14 classrooms or the media suite in the Learning Facility for training. For conferences or presentations, you can book the Innovation Facility. It has 7 conference rooms, a digital theatre, and an IT suite. They also offer extra services.

Press

This helpline is for members of the press only, who are looking to contact the press office at the DVLA. Journalists can call 0844 248 2126 if they have media enquiries relating to the DVLA and their services. The DVLA posts all of its policies, updates, and releases online on the government website. Call this number if you are a reporter or a writer for a media publication and you need further information regarding a DVLA release or relevant news story.

Recruitment

The DVLA directly employs about 6,000 staff, most of whom work at the offices in Swansea. Both full-time and part-time roles are available for employees. The major areas of the DVLA are administration, finance, IT, and communications. Liaising with customers is a significant part of any job there. Call 0844 248 2127 to enquire about career opportunities at the DVLA. They offer many employee benefits, but you might have to relocate.

Other Ways to Contact the DVLA

Since the DVLA no longer has other offices, drivers need to contact the central office by phone or post. You can call the numbers above on any day except Sunday, when the DVLA is closed. The most common addresses are shown in the table below if you need to write a letter or send documents. For more specific departments, call the DVLA to ask for the exact postcode to use. It will be even slower if you send applications and important correspondence to the general address. You can address follow-up complaint letters to the Chief Executive’s Office. Some services are available online, which makes the processes much faster. DVLA customer services are also contactable via social media on Facebook and Twitter. You can also visit your local Post Office to get help with vehicle tax and licenses.

Department
Address
General Enquiries
DVLA
Swansea
SA99 1BN
Vehicle Tax, Registration, and SORN
Vehicle Customer Services
DVLA
Swansea
SA99 1AR
Complaints
Complaints Team
DVLA
Swansea
SA6 7JL




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DISCLAIMER
Number Direct is a telephone directory and call routing service and is not connected to DVLA. The direct contact number for DVLA can be found in the public domain or on their official website.