Dunelm Contact Number

The contact number for Dunelm is available directly from their website at no or lower cost

0116 2644400

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Dunelm is a home-furnishings retailer in the UK with 150 stores. Over 100 of these stores have Pausa coffee shops. Dunelm has a factory in Leicester which manufactures blinds and curtains. It began as a homewares market stall in 1979, then the first store opened in 1984. They introduced online shopping for direct warehouse-to-home delivery in 2006. Dunelm was previously called Dunelm Mill until they rebranded in 2013. Their profits have been declining since they purchased WorldStores and Kiddicare in 2016. Dunelm is one of the largest sellers of homewares in the UK, offering a range of products including furniture and soft furnishings for all indoor rooms and outdoor gardens.

Dunelm Contact Numbers

Contact Dunelm for assistance by calling these helpline numbers.

Department
Opening Times
Customer Services
(Mon – Fri) 8am – 9pm
(Saturday) 9am – 6pm
(Sunday) 9am – 5pm
Delivery
(Mon – Fri) 8am – 9pm
(Saturday) 9am – 6pm
(Sunday) 9am – 5pm
Returns
(Mon – Fri) 8am – 9pm
(Saturday) 9am – 6pm
(Sunday) 9am – 5pm
Gift Cards
(Mon – Fri) 8am – 9pm
(Saturday) 9am – 6pm
(Sunday) 9am – 5pm
Pausa Coffee Shops
(Mon – Fri) 8am – 9pm
(Saturday) 9am – 6pm
(Sunday) 9am – 5pm
Complaints
(Mon – Fri) 8am – 9pm
(Saturday) 9am – 6pm
(Sunday) 9am – 5pm

Customer Services

Find out where your closest Dunelm store is, or call to enquire about stock availability. Get more details about a product you saw instore or online. Call if you have any questions about Dunelm as a brand, from their suppliers to data protection. Call to learn more about the Made to Measure service and book an appointment with a Dunelm store near you. Ask about promotional offers if you are not sure about the terms and conditions. You could call regarding products and purchases from Dunelm Extra or Kiddicare as well. Find out how to apply for jobs if you want to work there.

Delivery

Dunelm offers several types of delivery for online and telephone orders. Contact Dunelm if you experience an issue with delivery, including in-store collections. They can help to track your order to find out where it is and how long it will take to arrive if there are delays. If there is no sign of your delivery, you received a partial delivery instead of your full order, or the packages are damaged, then phone for assistance from Dunelm.

Returns

You cannot amend a Dunelm order once you place it online, but you can cancel. Refuse to accept a delivery, or return an order yourself within 14 days if you want a refund. If you buy instore and return instore, you can get refunds or exchanges within 28 days if you keep the receipt. You can only get a store credit note or an exchange without a receipt. You can return online orders in stores, but if you paid through PayPal you can only get store credit. Call to report a faulty or damaged item and Dunelm will arrange for a replacement or issue a refund to you.

Gift Cards

Gift cards are available for Dunelm from the website or in stores. Unfortunately, they are non-refundable, so once you purchase or top-up from £5 to £100 you cannot get this money back. When you order these online, you can choose free delivery to any UK address. You can top up gift cards at any time in a Dunelm store. If you lose it, you can request a replacement card as long as you still have the receipt and didn’t use the gift card yet. You can ask for a replacement if a gift card expires with a balance still on it.

Pausa Coffee Shops

Many Dunelm stores also contain a Pausa Coffee Shop for customers to relax before or after they shop. As well as coffee, Pausa offers hot and cold sandwiches, sweet treats and snacks, and speciality chilled drinks. They have a “Pawsa” Bear Fun Bag meal deal available for children, which comes with games. Find out where your nearest store with a Pausa Coffee is, what’s on the menu, and what their prices are. If you have special dietary requirements, call to get more information about nutrition and allergens. Find out if they have vegan or vegetarian options available.

Complaints

Dunelm does not have a public complaints procedure for customers to follow. That doesn’t mean that you should give up if you experience a problem and expect them to fix it. Common Dunelm complaints which you might want to call about include delayed home delivery and items being unavailable for in-store collections. You can complain about poor service from staff or the quality of products if they are overpriced and not fit for purpose. Keep contacting them until they address your complaint appropriately. Report them to Trading Standards if they provide no resolution.

Other Ways to Contact Dunelm

If the phone lines for Dunelm customer services are busy, you don’t have to wait around on hold. Send an e-mail to customerservices@dunelm.com and get on with other things while you wait for a reply. Due to the high volume of e-mails, this could take 72 hours. When you need advice or acknowledgement of a complaint more urgently, get their attention by posting on Facebook or tweeting at them on Twitter. If your problem relates to a Dunelm store, contact the store staff directly. You can search for these details using the Dunelm store finder. The e-mail address for press enquiries is press@dunelm.com, and suppliers can contact corporate@dunelm.com. Write a complaints letter or query letter and post it to the customer services address. Escalate complaints to the head office address.

Department
Address
Customer Services
Dunelm Direct
Green Street
Radcliffe
Manchester
M26 3ED
Head Office
Dunelm (Soft Furnishings) Ltd
Watermead Business Park
Syston
Leicestershire
LE7 1AD

DISCLAIMER
Number Direct is a telephone directory and call routing service and is not connected to Dunelm. The direct contact number for Dunelm can be found in the public domain or on their official website.