DFS Customer Service Phone Number

0843 557 3734

DFS is a furniture retailer in the UK which specializes in making and selling sofas and living room suites. The initials stand for Direct Furnishing Supplies, which was the original name of the company when it first started in 1970. An independent furniture manufacturer, Graham Kirkham, bought the business from its original founder in the 1980s and turned it into a multi-million-pound success. Advent International has been the parent company of DFS since acquiring it in 2010. In the past few years, DFS has acquired smaller competitors such as Sofa Workshop, Sofology, and Dwell. They are known for frequently advertising a sale that is “ending soon,” but never actually seems to end.

DFS Contact Numbers

Contact DFS on the following helpline numbers seven days a week.

Department
Phone Number
Opening Times
Customer Services
0843 557 3734
(Mon – Sat) 9am – 5.30pm
(Sunday) 11am – 5pm
DFS Orders
0843 208 5090
(Mon – Sat) 9am – 5.30pm
(Sunday) 11am – 5pm
DFS Delivery
0843 208 5091
(Mon – Sat) 9am – 5.30pm
(Sunday) 11am – 5pm
DFS Finance
0843 208 5092
(Mon – Sat) 9am – 5.30pm
(Sunday) 11am – 5pm
DFS Sofa Care
0843 208 5093
(Mon – Sat) 9am – 5.30pm
(Sunday) 11am – 5pm
DFS Complaints
0843 208 5094
(Mon – Sat) 9am – 5.30pm
(Sunday) 11am – 5pm

Customer Services

Contact DFS customer services on 0843 557 3734 with general enquiries for their team of advisers. If you want to buy furniture, you can ask to speak to a personal shopper who will help you to identify the perfect DFS sofa to suit your personal requirements. Find out more about a specific product if you have a certain range in mind. You can ask about delivery, returns, and finance options before you even start to browse to make sure that you know what you’re getting into with a DFS sales contract. Enquire about international delivery to Europe if you would need this service. You can call to locate a store which has the sofa you want in their showroom so you can see it in person.

DFS Orders

When you place an order, you need to make sure you have considered access and location measurements. If you want to order separate furniture items from the same range, it is best to order them all together to avoid variation in colour. Once you place an order and decide how you are going to be paying for it, DFS will send your paperwork in the post within three days. They should be in contact with you regarding manufacturing time and delivery dates. You can call them on 0843 208 5090 at any time in the ordering process for assistance. If you decide to amend or cancel an order, contact DFS to see what they can do. Removal of a sofa to return it to DFS costs 20% of the price.

DFS Delivery

The delivery time for each handmade sofa will vary, but you can call 0843 208 5091 for updates on delivery if DFS does not contact you first. The delivery and installation will cost an additional charge of £69. If the delivery location is more than 50 miles away from the nearest DFS store, this charge may increase. These deliveries only take place on weekdays, but there is a Premium service for an extra £20 for Saturday delivery. If you are able to pick up a sofa yourself and want to do this, call to see if this can be arranged with the store. They should give you a time slot the day before delivery. Call this number for help if your order doesn’t arrive when it is supposed to so you can track it.

DFS Finance

There are several payment options you can go for when you buy from DFS. If you choose the interest-free credit option, you can get your dream sofa without having to save up for it in advance. The repayment terms are flexible, so you can decide to make monthly payments over 6 months or periods up to 4 years. You can even defer the first payment for up to a year with no extra cost. Otherwise, you must pay a 10% deposit upfront and then pay off the outstanding balance before your delivery date. Call 0843 208 5092 for help with your payments, whether you are paying by cash, debit, credit card, or the interest-free plan. Sales advisers can help with interest-free applications.

DFS Sofa Care

If you need some advice on caring for your sofa, call DFS on 0843 208 5093. An adviser can give you some tips on daily, weekly, and monthly habits to get into for keeping your sofa clean and in the best condition. They can give you more information about Eaziglide technology if you are worried about damaging the sofa or your floor when moving the furniture around. DFS offers three different 5-year protection plans for sofa and furniture care. You should purchase one at the same time as buying the sofa so that it is covered from the start. If you have a Fabric, Leather, or Bedroom & Dining Care plan, call for help with claims, damage assessments, repairs, or replacements.

DFS Complaints

DFS has a customer promise that their hand-made sofas are built to last, with a 15-year guarantee which covers the frame and frame springs. If the furniture you have purchased from DFS does not live up to their standards or your expectations, call 0843 208 5094. Some common complaints include loose stitching, seams splitting, flattening cushions, or other pieces coming apart. If you contact DFS regarding these issues, they will formulate a response within 48 hours. They might have to send somebody to inspect your sofa before organizing any repairs. What they will do depends on whether or not your sofa is under the 2-year standard warranty or any protection plans. You should take your complaint to the Furniture Ombudsman or even your bank if DFS refuses to resolve your issue.

Other Ways to Contact DFS

Unusually, DFS does not have a Facebook page. There is a Twitter account if you want to get updates from DFS on social media. If you want to contact customer services via social media, then you can send a tweet to @DFSCare. Advisers are answering messages between 8am and 9pm throughout the week, then 10am to 4pm on Saturdays. You can e-mail them instead if you would prefer at [email protected]. If your message is regarding the website, you can e-mail [email protected]. Last of all, as this option takes much longer, you could write a letter and post it to the DFS head office in Doncaster. If you just want to find a DFS store, use the locator or the directory.

Department
Address
Head Office
DFS Trading Limited
1 Rockingham Way
Redhouse Interchange
Adwick-le-Street
Doncaster
DN6 7NA




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DISCLAIMER
Number Direct is a telephone directory and call routing service and is not connected to DFS. The direct contact number for DFS can be found in the public domain or on their official website.