DFS Customer Service Phone Number

0843 658 0862

Purchasing a sofa can be a difficult choice. DFS customer services provide some of the softest and luxurious sofas around!

You can call DFS The Customer Service Number to:

  • Find your local store.
  • To discuss your order.
  • Find out if a product is in stock.

DFS Sofas

DFS is a furniture retailer, focusing on sofas and soft furnishings. Find your nearest store today by calling DFS Customer Service.

The types of sofas available include leather, fabric, corner sofas, sofa beds and recliners. DFS know that your sofa is at the heart of your home, where you will watch TV with the kids, have a cup of tea after work and gossip with your friends. That’s why as well as creating innovative designs for you, there are also exclusive brands to choose from to help you find your perfect sofa.

Once you have chosen it, DFS’ own upholsterers will make it to your specifications. If you are unhappy, there is always the 10 year guarantee to fall back on. When your sofa is ready, the dedicated installation team will come and fit it for you. With DFS, your dream sofa is never out of reach.

If you can’t afford to buy it outright, you can choose to pay by instalments with interest free credit. If the rest of your home needs furnishing too, DFS also supply furniture for your dining room, bedroom and garden furniture.

If you haven’t yet decided what you need, give a DFS personal shopper a call or use the online live chat and they will help you.

DFS Stores

DFS stores can be found all over the country. There are 102 stores across the UK.

DFS Locations

Popular DFS locations include:

  • Aberdeen
  • Belfast
  • Cardiff
  • Derby
  • Exeter
  • Glasgow
  • Ipswich
  • Lincoln
  • Maidstone
  • Oldham
  • Plymouth
  • Slough
  • Taunton
  • Watford
  • York

DFS Products

Fabric sofas

DFS has a vast range of fabric sofas. Choose from 2/3/4 seaters, corner sofas, recliners or sofa beds.

Leather sofas

For a luxurious feel, DFS has a selection of leather sofas. Choose from different styles such as corner, seaters, sofa beds or recliners.

Dining room

You can shop at DFS to kit out your dining room. You can buy tables and chairs, cabinets and sideboards, TV stands, dining tables and occasion tables.

Bedroom furniture

DFS also produces a range of bedroom furniture. You can choose from beds, mattresses, wardrobes, headboards, dressers and drawers and children’s beds.


DFS stocks a range of other products, including:

  • Garden furniture
  • Armchairs
  • Footstools
  • Scatter cushions
  • Rugs
  • Mirrors

DFS Delivery

When you order your sofa, DFS will let you know at that point how long delivery will take. Each sofa is hand made, so this process can take several weeks. The store you’re having the sofa delivered to will keep you updated by text on the progress of the order. Once it arrives in store, you will be contacted via phone to arrange delivery, and once again when the team are on their way. You can leave it to the delivery team to bring your sofa to the room you want it in and unpack it. You will also never be charged extra for any issues that are encountered during delivery, such as a tight staircase. If you would prefer for your sofa to be delivered immediately, check the clearance section of the website as these sofas are ready to go.

DFS also works in partnership with the British Heart Foundation, who could help you by taking away your old sofa for free.

DFS Finance

Whether you purchase your sofa in store or online, you can choose from a range of repayment styles and terms. Repayment periods vary from 6 months to four years, and are interest free with no deposit. You can start your repayments one month after delivery or defer them and pay nothing until January 2017. If you would prefer not to take interest free credit, you can still pay by cash, debit and credit cards. You just have to pay a 10% deposit and the rest upon delivery.

DFS Homestarter

DFS Homestarter is an interest free credit ‘bundle’. It’s ideal for first time homeowners, as you can get a sofa, dining table and chairs and a bed, for one affordable monthly repayment price.

DFS Head Office

DFS Head Office can be found in Doncaster, Yorkshire in the UK.


Are all sofas displayed in DFS showrooms?

The majority of the DFS range is displayed in store, however you can call the contact number on this page to see if a specific sofa that you want is available in store.

Can I see the sofa I want in a different colour?

Sofas come in a range of colours, at no extra cost to you. You’ll be able to see the colour options on the product page.

How much is delivery?

For £55, DFS will deliver and install your sofa, as long as you live within a 50 mile radius of a DFS store.

I have a bad credit rating. Will I get declined for finance?

DFS works with a range of third party finance providers, who issue the credit on their behalf and make the decision on who is accepted. If you have concerns, use the contact number on this page to be guided through the credit process by an expert.

When will I find out if I have been accepted for finance?

It depends on the individual finance provider, but most people can expect a finance decision within 48 hours of applying.

I receive benefits. Will I be accepted for interest free credit?

Welfare benefits do count towards income, so you may be eligible to apply for interest free credit.

Can I return my order?

Your sofa is made to match your requirements. If there is a problem with it, you should contact your local store who will be able to resolve the issue for you.

About DFS

DFS was formerly known as Direct Furniture Supplies. It was founded in 1983 and operates in the UK and Ireland. The headquarters are located in Doncaster.

For more about DFS products and services, call the DFS contact number on this page.


Number Direct is a telephone directory and call routing service and is not connected to DFS. The direct contact number for DFS can be found in the public domain or on their official website.