CRB Customer Service Contact Number

0844 453 0162

CRB Check Line Opening Hours

The CRB contact line is available from 8am to 7pm every day of the week.


If you are applying to work with children, vulnerable people or in a position of high authority, you may need to undergo a CRB check as part of the legal groundwork for the job. CRB checks for teachers and other positions of direct authority over vulnerable people requires a more intensive check, so if you are applying for a CRB check for teaching, make sure you select an “Enhanced” check when speaking to the CRB staff.

Since 2012, CRB checks have been renamed “DBS” checks, or “Disclosure Barring Services” checks, but their methods of operation and overall effect are the same.

Why Would I Need To Use The CRB Phone Number?

If you’ve applied for a CRB check, then you may need to call the CRB contact number for a few reasons. While how long a CRB check takes isn’t always set, they mostly take a few weeks, with written confirmation of each stage being sent out to you. If your employer needs a CRB check more quickly than that, feel free to call the Criminal Records Bureau and explain your situation, but please not that they may not be able to push your application forward due to the high number of checks they are required to perform and the high-stakes nature of their work.

You may also need to call the CRB phone number:

  • To keep up to date on the progress of a CRB check.
  • To ensure that your documents have been received by the CRB.
  • To clarify what they need from you.
  • To appeal a mistake that has been made on your certificate or challenge a result you don’t think is correct.

What Is The CRB?

The Criminal Records Bureau (CRB) has been known as the Disclosure and Barring Service since the end of 2012. It is a non-departmental body of the government providing access to criminal record information and it currently operates from offices in Liverpool and Darlington. To find out more about what they do, call the CRB contact number.

It also makes individual barring decisions on the ability of individuals who have harmed or been at risk of harming a child or vulnerable adult within a workplace environment. It is illegal for anyone barred by the DBS to work within the sector of children and adults. It is also illegal for an employer to knowingly employ anyone barred from the sector.

As the CRB is an executive branch of Government, it is the organisation responsible for recording and maintaining the criminal histories of UK residents, adjusting their records appropriately when a stated period of residence is up or when a resident is convicted of criminal activity. They do this mostly so employers in industries with vulnerable people can check the backgrounds of their prospective employees, to protect vulnerable members of the public.

You will most likely need to apply for a CRB check if you are planning on pursuing a career in teaching, healthcare, childcare, nursing, caring and many branches of armed service and first response service. Any industry in which vulnerable people are in contact with professionals in a position of trust, or any industry in which crucial, crisis-response information is required, requires a CRB check to make sure the public are kept safe.

There are two types of checks currently administered by the DBS: Standard and Enhanced.

Standard is primarily for positions involving regular contact with children and vulnerable adults, but can also be used in positions of high authority including accounting and security.

Enhanced DBS checks are for positions involving certain activities such as teaching children. The Enhanced disclosure also include an additional check with the police to see if the person has been involved in any other investigations which have not led to a conviction.

Which roles are eligible for a CRB check?

  • Any work that is defined as a regulated activity which relates to children.
  • Any work that can be defined as ‘work with children’.
  • Any office or employment that concerns the provision of care services to vulnerable adults, the representation or advocacy services which are provided for vulnerable adults.
  • Any work in a Further Education institution or a 16-19 academy.
  • Health care professional (on entry to the profession).
  • Barrister (on entry to the profession)
  • Chartered/certified accountant (on entry to the profession)
  • Veterinary surgeon (on entry to the profession)
  • Actuary (on entry to the profession)
  • Registered foreign lawyer (on entry to the profession)
  • Any office or employment in the Crown Prosecution Service such as magistrates courts, justices of the peace, local justice areas, justices’ clerks and assistants to justices’ clerks.
  • Any employment within: a prison, a remanding centre, a removal centre, a detention centre, a short term holding facility, a Borstal institution, a young offenders institution, traffic wardens and members of the board of visitors.
  • Offices of providers of probation services.
  • All positions for the Financial Conduct Authority.
  • Any employment in the RSPCA.
  • Any employment within the HMRC.

There are several more professions where a CRB check will be required. To find out more information, download the guide to eligibility for criminal record checks from the Government website.

What Documents Are Required For A CRB Check?

The person who is undergoing the process of the CRB check (which is now also known as the DBS check or the Disclosure and Barring Service check) will need to give their employer original documents that prove their identity.

There are a number of routes that can be taken when undergoing a CRB check, you will find more information regarding these on the website. Generally, the required documents include a current and in-date passport, a valid driving licence, birthday certificate credit card or bank statement or a mortgage statement. For more details regarding what is specifically needed, please refer to their website.

Origin of the CRB

The Disclosure and Barring Service was formed by combining the functions of the Criminal Record Bureau and the Independent Safeguarding Authority under the Protections of Freedom Act 2012. It began operating in December 2012. The CRB was established as part of the Police Act 1997 and was launched in 2002 following public concern over the safety of children and vulnerable adults. One of the main reasons for forming it was to reduce the risk of companies being sued over the employment of convicted criminals who went on to abuse children or vulnerable adults in their line of duty.


Number Direct is a telephone directory and call routing service and is not connected to CRB. The direct contact number for CRB can be found in the public domain or on their official website.