Congestion Charge Contact Number UK

0843 658 6904

If you’ve recently been faced with a congestion charge, the Congestion Charge contact number can be called to resolve the issue.

Reasons why you may want to call the Congestion Charge number:

  • Find out the price of the charge.
  • Pay off a penalty charge.
  • Fleet registration enquiries.

About the UK Congestion Chargecongestion-charge-contact-number

The Congestion Charge is a fee charged to most motor vehicles in a certain area of Central London.  There are no toll booths or barriers, instead a camera reads your numberplate and sees if you need to pay the charge. If you do, you will get a notification of a penalty charge.

The charge is £11.50 for the day if paid by midnight, £12 if paid the next day. Once you have paid this you are free to go in and out of the zone as many times as you wish. You can pay by registering through the website, or calling the Congestion Charge UK number.

Certain vehicles are exempt from the congestion charge, including: two wheeled motorbikes, emergency service vehicles, vehicles used by a disabled person and licensed taxis. Discounts are available for residents who live in or near to the zone, 90% in this case. You can register for discount by post.  Businesses can register a fleet of ten or more vehicles and then they will only have to pay £9 a day.

How To Pay The Congestion Charge

You will only need to make a payment for being in the congestion zone once a day, even if you leave and re-enter the zone multiple times. You have the option to pay beforehand or on the day you travel. If you don’t pay by midnight on the day after you drove within the congestion charge zone, you will be issued with a Penalty charge Notice, which can also be called a PCN.

To pay, you can set up the Congestion Charge Auto Pay, sometimes called CCAP. This is an automatic payment system that will record the number of days a vehicle goes in the charging zone over the course of a month and then bill your chosen debit or credit card at the end.

If you don’t want to set up CCAP, you can make your Congestion Charge payment online. Paying in advance can be done up to 90 day before visiting the zone.

Congestion Charge background

The Government first recommended a charge to limit vehicle usage in London in 1964. In 1995, planning for the charge zone began, and by 2003 it was implemented at a rate of £5 a day.

Benefits of Auto Pay

The automated payment system is the quickest and most efficient way to pay the congestion charge. Here are some of the benefits of registering to use auto pay:

  • You will never forget to pay the charge again.
  • The daily charge is reduced to £10.50.
  • As long as your vehicle is registered and your account is active, you’ll be protected from receiving penalty charge notices.
  • You can register up to five vehicles for auto pay.

You have to be over the age of 18 to register and at the point of registration, you must say which vehicles you are registering and how you wish to pay (credit or debit card).

If you qualify for the 90% residents discount, you can still use Auto Pay.

Exemptions and discounts

Residents Discount

If you reside within the charging zone or in an area next to the zone, you could be eligible to receive a 90% discount. Once you have applied, you will also be eligible for a 90% refund of the charges that you have already paid. If your discount is due to expire, you will automatically be sent a renewal form to fill in.

Blue Badge discount

If you are disabled and you hold a Blue Badge, you can register for 100% congestion charge discount, even if you don’t own a car or drive. You can register up to two vehicles by downloading an online application form. The vehicles that you register should be ones that you would usually travel in, within the congestion zone.

Accredited breakdown vehicle discount

For breakdown vehicles which are owned and operated by companies in the European Economic Area, a 100% discount was available. You pay £10 to register per vehicle.

Vehicles with over nine seats

Vehicles which have over nine seats are eligible for 100% discount.

Ultra Low Emission discount

Cars/vans which emit less than 75g/km or less of CO2 will qualify for 100% congestion charge discount.

Which vehicles are exempt from the Congestion Charge?

  • Two wheeled mopeds, motorbikes and sidecars.
  • Fire engines, ambulances and other emergency service vehicles.
  • Vehicles from the Armed Forces.

Unofficial Congestion Charge websites

There are several unofficial Congestion Charge websites online which charge a premium fee, on top of the payment that you are already making. Some search engines do not display the official congestion charge website first, so you should always double check that you are using the Transport for London official website.

If you use an unofficial website, you are essentially paying for a ‘middle man’ who will take payment from you and pay the congestion charge on your behalf. There have been some instances where the payment to TfL hasn’t been paid and drivers have received penalty charge notices. In other cases, payment has been taken for days when there is no charge, such as a bank holiday.

When does the congestion charge apply?

The congestion charge applies between 7am-6pm Monday to Friday. It does not apply during public holidays, and the days between Christmas Day and New Year’s Day. The contact number for advice on the charge is available from 8am-10pm Monday to Friday and Saturday between 9am and 3pm.

How has the congestion charge improved pollution in London?

In 2013, the congestion charge had been in place for ten years. During this time, it was reported that the scheme had resulted in a 10% reduction in traffic volume. Transport for London concludes that whilst congestion levels within Central London haven’t altered too much, the charge has been effective in reducing the volume of traffic in a way that would not have been possible without the congestion charge.


Number Direct is a telephone directory and call routing service and is not connected to Congestion Charge. The direct contact number for Congestion Charge can be found in the public domain or on their official website.