Congestion Charge: Contact Number UK – 0843 208 2367

0843 208 2367

Congestion Charge Contact Numbers

The Congestion Charge is a fee charged to most motor vehicles in a certain area of Central London.  There are no toll booths or barriers, instead, a camera reads your numberplate and sees if you need to pay the charge.

Department
Phone Number
Opening Times
Customer Services
0843 208 2367
(Mon – Fri) 8am – 6.30pm
Payment Services
(Mon – Fri) 8am – 6.30pm
Blue Badge Application Line
(Mon – Fri) 8am – 6.30pm
Fraud Helpline
(Mon – Fri) 8am – 6.30pm
Complaints
(Mon – Fri) 8am – 6.30pm

Customer Services

The charge is £11.50 for the day if paid by midnight, £12 if paid the next day. Once you have paid this you are free to go in and out of the zone as many times as you wish. You can pay by registering through the website, or calling the Congestion Charge UK number.

Certain vehicles are exempt from the congestion charge, including two-wheeled motorbikes, emergency service vehicles, vehicles used by a disabled person and licensed taxis. Discounts are available for residents who live in or near to the zone, 90% in this case. You can register for a discount by post.  Businesses can register a fleet of ten or more vehicles and then they will only have to pay £9 a day. To find out more about the congestion charge from the TFL – call the customer services line on -. 

Payment Services

You will only need to make a payment for being in the congestion zone once a day, even if you leave and re-enter the zone multiple times. You have the option to pay beforehand or on the day you travel. If you don’t pay by midnight on the day after you drove into the congestion charge zone, you will be issued with a Penalty Charge Notice, which can also be called a PCN.

To pay, you can set up the Congestion Charge Auto Pay, sometimes called CCAP. This is an automatic payment system that will record the number of days a vehicle goes into the charging zone over the course of a month and then bill your chosen debit or credit card at the end.




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If you don’t want to set up CCAP, you can make your Congestion Charge payment online. Paying in advance can be done up to 90 days before visiting the zone. To pay a fine, the congestion charge, or to find out more about the payments you can make, call -. 

Blue Badge Application Line

If you are disabled and you hold a Blue Badge, you can register for 100% congestion charge discount, even if you don’t own a car or drive. You can register up to two vehicles by downloading an online application form. The vehicles that you register should be ones that you would usually travel in, within the congestion zone. To apply for a blue badge, call – 

Fraud Helpline

There are several unofficial Congestion Charge websites online which charge a premium fee, on top of the payment that you are already making. Some search engines do not display the official congestion charge website first, so you should always double check that you are using the Transport for London official website.

If you use an unofficial website, you are essentially paying for a ‘middleman’ who will take payment from you and pay the congestion charge on your behalf. There have been some instances where the payment to TfL hasn’t been paid and drivers have received penalty charge notices. In other cases, payment has been taken for days when there is no charge, such as a bank holiday. If you suspect you have been a victim of fraud from these sites, call the fraud helpline on -. 

Complaints

To make a complaint with the TFL – who run the congestion charge helpline – call the complaints line directly on -.

DISCLAIMER
Number Direct is a telephone directory and call routing service and is not connected to Congestion Charge. The direct contact number for Congestion Charge can be found in the public domain or on their official website.