Citroën Customer Services Contact Number

0843 178 7433

Citroën is a French vehicle manufacturer. André-Gustave Citroën, an industrialist, founded the company named after himself in 1919. Citroën introduced some of the world’s automobile firsts, such as hydropneumatic self-levelling suspension in 1954. Their vehicles have won three different motorsports championships, two of which they won multiple times. An almost 90% stake acquisition from fellow manufacturer Peugeot formed the PSA Peugeot Citroën group in 1974. Several of the brand’s cars have also won awards. They operate all over the world, except in the USA, Canada, Mexico, and South Asia. British businesswoman Linda Jackson is the CEO of Citroën.

Citroën Contact Numbers

Contact Citroën using the following helplines during the week.

Department
Phone Number
Opening Times
Customer Services
0843 178 7433
(Mon – Fri) 9am – 6pm
(Sat -Sun) Closed
Vehicle Sales
0843 178 7436
(Mon – Fri) 9am – 6pm
(Sat -Sun) Closed
Aftersales Support
0843 178 7437
(Mon – Fri) 9am – 6pm
(Sat -Sun) Closed
Citroën Warranty
0843 178 7440
(Mon – Fri) 9am – 6pm
(Sat -Sun) Closed
Connected Services
0843 178 7441
(Mon – Fri) 9am – 6pm
(Sat -Sun) Closed
Complaints
0843 178 7442
(Mon – Fri) 9am – 6pm
(Sat -Sun) Closed

Customer Services

Got a general enquiry for Citroën? Then call 0843 178 7433 to speak to their customer services team. They can give you more information and answer your questions about the company and their operations or their products and services. Find a dealership which is either closest to you or can sell you the model or parts that you are looking for. Call to request a brochure or copies of manuals. If you are selling your Citroën and need to change the ownership, call for help with declaring this. Contact Citroën if you need to change the personal details on their records, such as your name, address, or number. Call to request removal from their database if you are no longer a customer.

Vehicle Sales

Call 0843 178 7436 if you are looking to buy a car from Citroën and need help with the process. You can buy from a dealership, or get a quote or book a test drive online first. If you need help understanding the information on the website or comparing models then call the sales team. They can advise you on the best Citroën to suit all of your requirements and the best option for car finance. Get more product information and learn about the full range of accessories you can implement to improve your driving experience. Get help with using the Configurator to build a car to your preferred specifications. Enquire about electric or hybrid cars if you would prefer to drive one of them.

Aftersales Support

Once you have bought a Citroën, you can call 0843 178 7437 when you need further support and assistance. Get advice on AdBlue, if you want to know how and when to refill the tank. Find out when your vehicle is due for its maintenance service or when your particulate filter needs changing. Call if you want to find out where you can purchase Citroën parts. You can also find out at your dealership, which is where you should book services if you have a service plan. Ask for advice on everything from wiper blades to tyres. You can find out which accessories are compatible for your car and if any changes you make will affect your warranty. Call to ask about any recalls.

Citroën Warranty

When you purchase a Citroën vehicle, it comes with a 3 -year warranty. You can purchase an extended warranty to cover your vehicle for another 1 or 2 years. If you want to extend it, you need to do so before the original warranty expires. Call 0843 178 7440 to discuss your warranty. Check if your warranty is still valid and the price of extension or renewal. You can confirm details of the warranty if you are not sure about parts cover or paint defects. Call for advice to find out if you will be able to make a claim under the warranty. You should contact your nearest Citroën dealership to make the claim and arrange repair services. Contact Citroën Finance to terminate your service plan.

Connected Services

Your Citroën model could have a variety of additional services and systems. You can call 0843 178 7441 if you need help using any of them. There should be manuals available, but you can call to find out how to get one. Learn how to use or update your built-in navigation system. If you subscribed to Multicity Connect, you can contact Citroën to discuss it, although this service is no longer available. Find out how to set up Mirror Screen so that you can connect compatible apps from your smartphone to your vehicle’s 7-inch screen. Discover how to make the most of Citroën Connect Nav tools. Receive assistance with technical specifications or advice on potential or required adjustments.

Complaints

Citroën does not have a public complaints procedure like many other retailers do. You can call 0843 178 7442 if you wish to make a complaint to Citroën about a product or service of theirs. If the complaint is with a specific dealership, then try to resolve it with them before contacting customer services. Ask to escalate your complaint and speak to the Administrator when you call if you are chasing an ongoing complaint. If they do not resolve it to your satisfaction within 8 weeks, you can contact the Motor Ombudsman. They can review the issue and demand that Citroën takes or does not take certain actions. You might have to take Citroën to court if your case is severe.

Other Ways to Contact Citroën

If you want to contact Citroën, you could locate a dealership and contact that branch directly. Or instead of calling, you can contact Citroën customer services on social media. They can only answer general enquiries on Facebook and Twitter, so don’t post your personal details in public. You can use these platforms to get their attention if you have a significant or ongoing problem. E-mail them privately and directly at [email protected]. You can send sales enquiries to [email protected]. If you want to leave feedback, you can review your dealership on Citroën Advisor. You can send letters to the head office or customer services department address.

Department
Address
Head Office
CITROËN UK
Pinley House
2 Sunbeam Way
Coventry
CV3 1ND
Complaints
The Customer Services Manager
Citroën Extended Warranty Administration
Jubilee House
5 Mid Point Business Park
Thornbury
West Yorkshire
BD3 7AG




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DISCLAIMER
Number Direct is a telephone directory and call routing service and is not connected to Citroën. The direct contact number for Citroën can be found in the public domain or on their official website.