Child Benefit Contact Phone Number UK Information

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0844 248 2560

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0844 248 2560

Contact the Child Benefit helpline on the number 0844 248 2560 where they can assist you with queries you have regarding your eligibility, how much money you’re likely to receive, how to make a claim and more. Find the relevant department and number you might need below.

Child benefit contact numbers

Phone Number
Opening Times
Child benefit helpline 0844 248 2560 Monday to Friday 8am till 8pm Saturday 8am till 4pm
Eligibility 0843 557 3383 Monday to Friday 8am till 8pm Saturday 8am till 4pm
Make a claim 0843 596 3671 Monday to Friday 8am till 8pm Saturday 8am till 4pm
Changes in circumstances 0843 596 3672 Monday to Friday 8am till 8pm Saturday 8am till 4pm
Payment issues 0843 596 3673 Monday to Friday 8am till 8pm Saturday 8am till 4pm
Death of a child or parent 0843 596 3674 Monday to Friday 8am till 8pm Saturday 8am till 4pm
Complaints 0843 596 3675 Monday to Friday 8am till 8pm Saturday 8am till 4pm


Phone the Child Benefit Office on the number 0844 248 2560, this helpline is there to help with any questions you have regarding child benefit, such as how much money you receive, when you receive it and how the money is paid to you. You can phone this number to find out if receiving child benefit will impact the benefit cap, or see if you qualify for National Insurance credits.


To find out if you are eligible to receive Child Benefit for a child under 16 or under 20 if they’re still in education or training you can phone the number 0843 557 3383. When you phone the number above explain your personal situation, whether you’re the biological parent of the child or not, if you’ve recently moved to the UK, or are living abroad, there’s still a chance you could be eligible for Child Benefit.

Make a claim

Phone the number 0843 596 3671 to make a claim of child benefit to the HMRC. You will need to send the child’s birth o adoption certificate too. You can backdate child benefit pay for up to three months.

It can take up to 12 weeks for your first payment to be processed into your account.

Change in circumstances

Changes in circumstances can lead to your child benefit being paused or stopped, so it’s important you can contact them on the number 0843 596 3672 to ensure they’re aware of these changes. You must phone this number to report changes like starts working for more than 24 hours a week, goes abroad permanently, gets married, changes their name, goes to prison for more than eight weeks, and more.

Payment issues

If you’re having issues with your payments from the HMRC for your Child Benefit phone the number 0843 596 3673. The child benefit is typically paid every four weeks on a Monday or Tuesday, but that will change if the money is due on a bank holiday. If your money is due on a Bank Holiday, ring the number above to find out when your next payment date will be instead.

Your first payment might take a while to come through, up to 12 weeks, but if you still haven’t received it after this time you can phone the number above.  Your child benefit will be backdated for up to three months as well.

Death of a child or parent

In the event of the death of a child you will need to let the Child Benefit Office know and you can do this by phoning the number 0843 596 3674. You will typically still receive child benefit for eight weeks after the child dies, when reporting the death of a child you will have to include the date of death.

In the event of a death of one or both parents, child benefit is still available to those who become the main carer of the child or children. You’ll have to ring the Child Benefit Office on the number above to let them know about the death. Child Benefit will then be cancelled and you’ll ahve to make a new claim for child benefit if you’re not the person named as the claimant on the original form. In the event of this you might be eligible to receive Guardian’s Allowance or Widowed Parent’s Allowance on top of the child benefit.


Contact the complaints department for the Child Benefit team on the number 0843 596 3675. When you phone this number the office can help deal with complaints about the level of service you’ve received, mistakes that have been made or reasonable delays you’ve experienced. When you speak to them on the phone you will have to provide some personal details, like your National Insurance number, as well as details of what happened and how you’d like your complaint settled.

If you’re not happy with the outcome of the complaint you can ask the Child Benefit Office to review their response, and then contact the Independent Adjudicator if you’re unhappy with the final response.

Child Benefit Head Office Address

Department Address
Head Office HM Revenue and Customs – Child Benefit Office
PO Box 1
Newcastle Upon Tyne
NE88 1AA
United Kingdom


Number Direct is a telephone directory and call routing service and is not connected to Child Support Agency. The direct contact number for Child Support Agency can be found in the public domain or on their official website.