Buy As You View Contact Telephone Number

0844 248 2602

Buy As You View is a retail and finance company, which sold electrical products and furniture on hire purchase contracts. Customers make weekly repayments until they pay off the total value and take full ownership of the goods. Buy As You View meters restrict television viewing if the customer does not make payments on time. The company began as Just Rentals when it was founded in 1972 in South Wales. It became Buy As You View in 1998 and operates throughout the Midlands, Northern England, and Scotland. Since going into administration in 2017, Buy As You View no longer sells any products to new customers. Current customers must still make repayments.

Buy As You View Contact Numbers

Contact Buy As You View for help with services Monday to Friday.

Department
Phone Number
Opening Times
Customer Services
0844 248 2602
(Mon – Fri) 8.30am – 5.30pm
(Sat – Sun) Closed
Smart Meters
0844 248 3661
(Mon – Fri) 8.30am – 5.30pm
(Sat – Sun) Closed
Weekly Repayments
0844 248 3662
(Mon – Fri) 8.30am – 5.30pm
(Sat – Sun) Closed
All Sorted Package
0843 557 3691
(Mon – Fri) 8.30am – 5.30pm
(Sat – Sun) Closed
Equipment
Protection Scheme
0843 557 5210
(Mon – Fri) 8.30am – 5.30pm
(Sat – Sun) Closed
Buy As You View
Complaints
0843 596 3080
(Mon – Fri) 8.30am – 5.30pm
(Sat – Sun) Closed

Customer Services

Contact Buy As You View customer services on 0844 248 2602 if you have general enquiries about the business. You can get more information about Buy As You View going into administration and what the current plans are for Buy As You View and their existing customers. Check if there are any updates on when you will be able to purchase products, warranties, or insurance with them again. If you need help with anything and the line is busy, choose the Queue Buster option from the automated list and they will call you back later so you don’t have to wait on hold for a long time. Contact Buy As You View if a customer has passed away so they can write off outstanding payments.

Smart Meters

All Buy As You View customers will have a smart meter connected to their TV. Even if the TV isn’t a product from Buy As You View, they will connect the meter to your TV to ensure that you maintain repayments for whichever product you did purchase from them, such as a sofa or appliance. You have seven days to pay after missing a payment before Buy As You View will contact you to notify you that they will restrict your TV if you do not pay up. Your meter will show how much you owe in arrears. Call 0844 248 3661 if there is a problem with the smart meter. You might think that the display is incorrect or that it is restricting your TV for no reason when you paid.

Weekly Repayments

It is important that you keep up with your weekly payments, or your smart meter will restrict your television. If you fail to pay consistently, Buy As You View could take their product back from you. Even after administration, customers should be continuing with Direct Debits, PayPoint payments, or cash payments to Customer Account Managers when they visit your home. Buy As You View doesn’t charge late fees, and they can help you to get back on track if you fall behind. Call 0844 248 3662 if you want to change your payment method, or if you’re struggling financially and cannot make the repayments on time. Buy As You View can assist you with debt advice resources.

All Sorted Package

All Sorted is an optional package with Buy As You View which covers much more than the standard manufacturer’s warranty on your product. It guarantees that Buy As You View will either repair your product within 30 days or help you to get an equivalent replacement if it breaks down. Excluding mobiles, games consoles, and cookers, they will even loan you a product while yours is taken for repairs. All Sorted is not insurance and does not cover products in the case of accidental damage. Call 0843 557 3691 to discuss your All Sorted policy, whether this is about claims or payments. You will get a pro-rata refund if you decide to cancel, but you cannot buy the All Sorted package again.

Equipment Protection Scheme

Any product from Buy As You View needs to be insured in case of damage or theft. You can use any insurance provider you choose as long as you can provide evidence that your product is covered to Buy As You View. To make things simpler, you can purchase Equipment Protection directly from Buy As You View so that you can pay for cover as you go along with repayments for the product. The scheme covers it against accidental damage or theft and entitles you to repairs and loan products or replacements. Call 0843 557 5210 if you have a question about EPS or you need to make a payment or make a claim for it. New EPS policies are not available to purchase.

Buy As You View Complaints

Whenever you are not happy with the services you receive from Buy As You View, you can call 0843 596 3080 to complain about them. Give them feedback if you think their customer service is poor or a member of staff didn’t treat you appropriately. Call to complain if you experience ongoing problems with the products themselves or the payment system. You should request some form of compensation if they wrongfully restrict your television or do not repair a fault properly. Explain how the cause of your complaint has affected you. Buy As You View will have to investigate the issue and provide a final response. Go to the Financial Ombudsman if you are still unhappy with it.

Other Ways to Contact Buy As You View

After going into administration and cutting jobs, Buy As You View have abandoned their social media accounts. They deleted their Twitter, and though their Facebook page still exists, it is not active anymore. You can contact them by e-mailing [email protected] if you are unable to call on the phone. If you are expecting to receive compensation from Buy As You View, you can e-mail [email protected] about it, especially if your personal details have changed. Another option when you need to contact Buy As You View is to write a letter and post it to their head office in Bridgend. This will probably be slower, but putting complaints in writing can be more effective.

Department
Address
Head Office
Buy As You View
Kingsway Buildings
Kingsway
Bridgend Industrial Estate
Bridgend
CF31 3RY




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DISCLAIMER
Number Direct is a telephone directory and call routing service and is not connected to Buy As You View. The direct contact number for Buy As You View can be found in the public domain or on their official website.