British Gas Phone Number

0843 557 3384

British Gas provides energy and heating services to around 12 million families, making British Gas officially the largest energy provider in the UK. It is one of the Big Six energy suppliers leading the UK electricity and gas market. The name is actually a trading name for both British Gas Services Limited and British Gas New Heating Limited. These are both subsidiaries of the international energy company Centrica. British Gas operates as Scottish Gas in Scotland and owns Bord Gáis Energy in the Republic of Ireland. In its current form, British Gas was founded in 1997 as part of Centrica. It can be traced back to the Gas Light and Coke Company, the world’s first public utility.

British Gas Contact Numbers

Contact British Gas on the numbers below, or here for emergencies.

Department
Phone Number
Opening Times
Customer Services
0843 557 3384
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 6pm
Bills & Payments
0843 557 5016
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 6pm
Breakdowns
0843 557 3537
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 6pm
Smart Meters
0843 658 0878
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 6pm
Annual Service
0844 826 8083
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 6pm
Complaints
0843 557 3384
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 6pm

Customer Services

Contact British Gas customer services by calling 0843 557 3384 if you need help but it is not an emergency. If you are moving address, you should let British Gas know up to 28 days in advance so that you can arrange for a new meter to be installed at your new address if this is necessary. Call to discuss your HomeCare insurance plan or sign up for one of the four plans as a new member. You can call if you need some help with your British Gas account. This could be changing your e-mail address, checking your rewards, or using the app. Call them any time you need technical support. Receive advice on how to use remote heating controls or Hive Active Heating smart thermostats.

Bills & Payments

It is important to keep on top of your payments to British Gas so you do not receive any unexpected large bills and your meter doesn’t get cut off. Customers will usually only get a bill monthly if they request this, otherwise, they will receive a bill every 3 or 6 months. You can keep track of your payments in your online account. If you notice incorrect meter readings or increased charges, call 0843 557 5016 to sort this out with British Gas. You can call for help if you are struggling to make payments. Call to change your payment method or cancel your account. If you have more than £75 in credit left over after a year, British Gas can refund it to you or you can use it for next year.

Breakdowns

Breakdowns can be very frustrating when they disrupt your day-to-day life. Contact British Gas on 0843 557 3537 if something stops working and you need help to get it running again. If you have no electricity or heating and need them to work as soon as possible, you should call to book a visit from an engineer. When your pipes or drains are leaking, British Gas can give you advice for temporary fixes until someone can come out to look at it. Find out how to turn off your gas and book an emergency appointment if you smell gas or think there may be a gas leak. Call to book a one-off repair for electricals like light switches or kitchen appliances, and they will give a fixed price quote.

Smart Meters

If you are a British Gas customer, you might be able to get a Smart Meter installed for free. These meters will automatically send your readings to British Gas, and they come with a monitor so you can keep track of your spending and energy usage. If you Pay As You Go, you can top up on the phone, online, through the app, or in shops. When you pay monthly or quarterly, you are paying for the energy you have used afterwards rather than paying in advance and then using up the credit. If you have a problem with your Smart Meter or wish to change payment methods, call British Gas on 0843 658 0878. Get help using the meter, or get a replacement card or key.

Annual Service

For safety, you must have your boiler checked once a year even if you think nothing is wrong with it. An engineer will check to make sure that your boiler works properly and runs efficiently. They will be able to identify any issues and flag them up for repairs. This will save you money and could even save your life, since malfunctioning boilers could start leaking poisonous carbon monoxide. You don’t even have to be a registered British Gas customer to call 0844 826 8083 and arrange a boiler service check. If you have a five-year warranty, you must get an annual boiler service to keep the warranty valid. If you pay for a HomeCare package, the price includes annual services.

Complaints

If you have an ongoing issue with them which is not being resolved, call 0843 557 3384 to complain to British Gas about their services. Make sure to specify what your complaint is about initially so you can connect to a complaints handler in the appropriate department. Complain about your gas and electricity bill or payment schemes, central heating system installations, or insurance. You can also send e-mails to [email protected], or [email protected] for boilers and central heating. British Gas will acknowledge your complaint and provide a direct contact, but may take up to 8 weeks to investigate and offer you a final resolution.

Other Ways to Contact British Gas

British Gas offers support to its customers almost every day. The helplines are open every day except Sundays, though the emergency helplines are available 24/7. While you cannot call for general support on a Sunday, the social media teams will still be able to assist you on Facebook and Twitter. Tweet to @BritishGasHelp with your questions or complaints. They will reply between 8am and 10pm on weekdays and 8am and 6pm on weekends. You can also e-mail the customer services team directly at [email protected]. If you would like to write a complaints letter, you can post it to the customer services department or escalate it to the head office.




Advertisment

Department
Address
Customer Services British Gas
Customer Relations
PO Box 699
Winchester
SO23 5AR
Head Office British Gas
Millstream
Maidenhead Road
Windsor
Berkshire
SL4 5GD

DISCLAIMER
Number Direct is a telephone directory and call routing service and is not connected to British Gas. The direct contact number for British Gas can be found in the public domain or on their official website.