BMW UK Customer Services

0844 453 0179

BMW is a multinational German manufacturer of luxury cars. The name was originally the initials of Bavarian Motor Works. BMW operates in several major countries and is the 12th largest motor vehicle producer in the world. Its foundations date back to 1916 in Bavaria, where they produced aircraft engines for German planes during both world wars. The UK is actually the only place where all of the company’s brands – BMW, Mini, and Rolls-Royce – have manufacturing operations. It is the fourth-largest market for the BMW Group. They have a history with motorsports, including Formula One, and also produce motorcycles under their Motorrad brand.

BMW Contact Numbers

Contact BMW UK customer support by calling these helplines.

Department
Phone Number
Opening Times
Customer Services
0843 596 3098
(Mon – Fri) 8am – 7pm
(Sat – Sun) 9am – 5pm
BMW Sales
0844 453 0179
(Mon – Fri) 8am – 7pm
(Sat – Sun) 9am – 5pm
BMW Ownership
0843 596 3098
(Mon – Fri) 8am – 7pm
(Sat – Sun) 9am – 5pm
BMW Financial Services
0844 453 0179
(Mon – Fri) 8am – 7pm
(Sat – Sun) 9am – 5pm
BMW Business
0843 596 3098
(Mon – Fri) 8am – 7pm
(Sat – Sun) 9am – 5pm
BMW Complaints
0844 453 0179
(Mon – Fri) 8am – 7pm
(Sat – Sun) 9am – 5pm

Customer Services

Whenever you have general queries regarding BMW, contact BMW customer services on 0843 596 3098. They can provide product information, direct you to other resources, and help you to find the closest approved dealership or BMW Centre. You can call to order a brochure if you would prefer to browse for a car that way instead. Call to enquire about test driving a BMW, and they can help you to book an appointment. You can even book a 24-hour test drive for more extensive testing. If you are already a customer and you need a physical replacement copy of your Owner’s Manual then call for guidance. You could even phone to enquire about careers in the BMW Group.

BMW Sales

If you are interested in buying a BMW, call 0844 453 0179 for information and advice from the sales team. If you know your requirements, they can help you to narrow your search down to the perfect BMW model. You might need to book an appointment at a BMW Centre with a BMW Genius. These local experts can tell you everything that you need to know and help you to make a fully informed purchase. If you want to lease a new BMW under contract hire through the Motability Car Scheme, call to speak to a sales specialist about eligibility and payment information. You could also get adaptations fitted to make driving easier. Call to find a stockist of a certain model.

BMW Ownership

If you are the owner of a BMW, there are plenty of resources to help you. If you need further information about BMW maintenance or how to use a feature, then call 0843 596 3098. Users of BMW Connected can call for help with its services. You can call to find out more about interior and exterior accessories available for your BMW, as well as cleaning and care products and information systems. BMW offers a three-year warranty on new vehicles and two-year warranties on parts, so call if you need repairs during this time. Find out which servicing and MOT checks you can book your BMW in for. You can also call to identify and locate genuine BMW replacement parts.

BMW Financial Services

Finding the best possible vehicle to suit your budget is what BMW specialize in. They can tailor their car finance packages for new or used BMWs to meet your personal needs. There are no set-up fees for these packages, and they can help you to spread the cost of your dream car. You can agree upon a deposit amount, the length of your finance agreement, and your annual mileage allowance. If you need help with applying for BMW car finance, then call 0844 453 0179. You can also find out if there are any finance offers currently running. Call if you have payment issues or decide to pay off your agreement earlier. Ask for support by e-mailing [email protected].

BMW Business

As BMW makes luxury cars, they are ideal for professionals. BMW Business allows businesses to manage fleets of BMW company cars. Even smaller businesses with fleets smaller than 50 vehicles can benefit from it. BMW offers specialized and sustainable vehicles with low running costs to suit your business needs. Call 0843 596 3098 for assistance with Fleet & Business sales, including rental enquiries. Find out more about the Business Partnership Programme or the Chauffeur Programme. They offer competitive contract hire rates. You can also contact your regional manager or send an e-mail to [email protected] for assistance with BMW Business.

BMW Complaints

If you have a complaint about your vehicle or services you received from BMW, you should raise this directly with your BMW Centre. The service manager or head of business can address your complaint and pass it on to BMW customer services if necessary. If they fail to rectify your issue to your satisfaction, then call 0844 453 0179 and make an official complaint to BMW. You will need to provide all the details and evidence supporting the complaint, and express what you expect them to do to put things right. They will try to resolve it by the next working day, or within five days. Contact the Motor Ombudsman or Financial Ombudsman if you disagree with BMW’s final reply.

Other Ways to Contact BMW

If you have a simple question or annoyance to get off your chest about BMW, try social media. Customer services teams monitor the BMW UK Facebook and Twitter accounts between 8am and 6pm from Monday to Friday. They can also help on Saturdays from 9am to 5pm. E-mail general enquiries to [email protected], or request customer support with your current BMW by sending an e-mail to [email protected]. If you are worried about data privacy, contact [email protected]. You can find your closest BMW Centre by searching for your postcode. If you would prefer, you can write letters to BMW at one the following addresses:

Department
Address
Head Office
BMW (UK) Limited
Summit ONE
Summit Avenue
Farnborough
Hampshire
GU14 0FB
Financial Services
BMW Financial Services
Phoenix One
59 – 63 Farnham Road
Slough
Berkshire
SL1 3TN




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DISCLAIMER
Number Direct is a telephone directory and call routing service and is not connected to BMW . The direct contact number for BMW can be found in the public domain or on their official website.