B&Q Customer Services Phone Number

0843 178 4079

B&Q is a British home improvement retailer offering DIY products and services. B&Q was originally Block & Quayle, named for the two founders who started the business in Southampton in 1969. Several mergers and acquisitions occurred in the 1980s, by which time both original founders had left the business as millionaires. B&Q launched HomeCentres and AutoCentres but later closed them down. The B&Q Depot format, later to be known as the B&Q Warehouse, came about in the 1990s. The business began to operate internationally in Taiwan, China, Poland, and France, though it sold these operations on. There are currently around 300 shops in the UK and 8 shops in Ireland. B&Q offers more than 40,000 different products across these shops and the website DIY.com, with home delivery.

B&Q Contact Numbers

Contact B&Q for support seven days a week with these numbers.

Department
Phone Number
Opening Times
Customer Services
0843 178 4079
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 5pm
(Sunday) 10am – 4pm
Delivery & Collection
0843 178 4080
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 8pm
(Sunday) 10am – 4pm
Returns & Refunds
0843 178 4081
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 8pm
(Sunday) 10am – 4pm
The B&Q Club
0843 178 4082
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 5pm
(Sunday) 10am – 4pm
B&Q Finance
0843 178 4088
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 5pm
(Sunday) 10am – 4pm
B&Q Business Services
0843 178 4089
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 5pm
(Sunday) 10am – 4pm

Customer Services

Contact B&Q customer services on 0843 178 4079 to get answers to queries about their product range and other services they offer. Get help to find your nearest store and check the stock there if there is a specific product you want to look at. Get more information about an item if there isn’t enough detail in the description in the brochure or online. Find out more about their design consultation service and book an appointment with a colleague at the closest B&Q store if you would like expert advice on measuring, design, and products for a new bathroom, kitchen, or bedroom. Learn about made to measure services, or van hire discounts with Hertz 24/7 for B&Q Club members.

Delivery & Collection

When you order from B&Q online, you can choose between delivery to your chosen address or to pick it up from the Click & Collect desk in a specific store. Charges and time frames vary for home delivery, but call 0843 178 4080 if your order does not arrive when it was supposed to. Call to enquire about Bulk Delivery before you place a large order to check whether you would meet the requirements. Call if anything is missing from your order or a product is damaged or incorrect. You should call if you have a problem with a Click & Collect order, for example, if it is not ready to collect when it should be, or if the products are suddenly out of stock. Call to check restricted postcodes.

Returns & Refunds

You can change your mind about a purchase from B&Q and return it for a full refund within 45 days, as long as you have your receipt or invoice and the item is in good condition. After 45 days, it is up to the store manager whether you can return a product. You cannot get a refund or exchange if the product has been cut, measured, or mixed to your custom requirements. If you ordered for home delivery, call 0843 178 4081 or e-mail [email protected] if you need to arrange a home collection to return a product. This might incur a collection charge of up to £50. You can call to report a faulty item and arrange a repair, exchange, or refund. Call to check the policy terms.

The B&Q Club

The B&Q Club is a customer loyalty scheme at B&Q, which gives members access to exclusive deals and discount vouchers. You will get a welcome voucher just for signing up, then further money off vouchers every time you use your B&Q Club card on a new purchase. You can also get digital copies of your receipts sent to you. If you are over 60 years old, you can get a Diamond Club card in-store to save an extra 10% when you shop on Wednesdays. Call 0843 178 4082 for help with your B&Q Club membership. You can register for an account and access your offers and receipts through the B&Q Club mobile app. Call if you have any trouble with the app, or to ask about an offer.

B&Q Finance

Financing a big home renovation project can be difficult, but you don’t have to wait for years while you save up enough. B&Q has several options for consumer credit, so you can get to work on your new bathroom or kitchen without having to pay for everything upfront. Buy now and pay up to a whole year later, spread the cost over two to three years with interest-free credit, or set fixed monthly payments for one to five years. Call 0843 178 4088 to enquire about B&Q Finance options, or call for assistance if you already have a B&Q Finance agreement. Get help with applying for B&Q credit or making payments, or get advice if you change your mind about payment options.

B&Q Business Services

As one of the largest retailers of DIY products in the UK, B&Q can help corporate businesses and tradespeople. If you need to motivate or reward company staff, B&Q gift cards are a great choice to use as an employee benefit. They can hold up to £5,000 in value, and there are discounts available for corporate orders. Businesses can also use B&Q gift cards as part of customer loyalty schemes to attract and retain a larger customer base. Councils and housing associations can benefit from the B&Q Decorating Card scheme for their tenants. Professionals with Trade UK accounts can find out how to use them with B&Q. Call 0843 178 4089 to discuss any of B&Q’s Business Services.

Other Ways to Contact B&Q

Even if you can’t contact B&Q with a phone call, it is easy to reach their customer services team. If you have social media accounts, you can contact B&Q on Facebook and Twitter from 7am to 11pm every day. Send tweets directly to @bandq_help for customer support. There is an e-mail contact form which you can fill out and submit on their website. Or you can try sending an e-mail straight to b&[email protected]. If you want to escalate a serious issue, try writing a letter to the B&Q head office. Check out their careers website if you want to work for B&Q, or e-mail [email protected] with recruitment enquiries. Members of the media can send any press enquiries to B&[email protected]. If you are a customer trying to locate a store, use their online store finder.

Department
Address
Customer Services
B&Q
Catesby Business Park
White Rose Way
Doncaster
South Yorkshire
DN4 8DG
Head Office
B&Q Plc
B&Q House
Chestnut Avenue
Chandler’s Ford
Eastleigh
Hampshire
SO53 3LE




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DISCLAIMER
Number Direct is a telephone directory and call routing service and is not connected to B&Q. The direct contact number for B&Q can be found in the public domain or on their official website.