ASUS Support Helpline

0843 557 3217

ASUS, or AsusTek Computer Inc, is an international Taiwanese company which manufactures and sells computer hardware. Four hardware engineers from the rival Taiwanese company Acer founded Asus back in 1989. Today, ASUS has become one of the leading IT companies in not only Taiwan but the rest of the world. The name comes from the Greek winged horse Pegasus, which represents wisdom. They only took the last part of the name so that the company would rank higher alphabetically. ASUS has over 12,500 worldwide employees and offers a variety of products, including Notebooks, desktop computers, phones, accessories and components. Laptop Outlet Ltd is an independent reseller which is authorized to sell ASUS products in the UK through the official ASUS UK webstore.

ASUS Contact Numbers

Contact ASUS for advice about their products during the week.

Department
Phone Number
Opening Times
Customer Services
0843 557 3217
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed
ASUS Orders
0843 557 3217
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed
ASUS Delivery
0843 557 3217
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed
ASUS Returns
0843 557 3217
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed
Warranties
0843 557 3217
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed
Repair Services
0843 557 3217
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed

Customer Services

Contact ASUS customer services by calling them on 0843 557 3217 if you have an enquiry. You can ask for in-depth information regarding product specifications, or get advice on which ASUS device would be best for you depending on your requirements and budget. With the wide choice of netbooks, laptops, desktops, monitors, mobile phones, tablets, motherboards, servers, routers, and much more, you should be able to find the ideal device. You can call to make a complaint about an ASUS product or customer service. Get help with your ASUS Member account, or enquire about the self-service mobile apps, MyASUS and ASUS Support, if you need technical support for them.

ASUS Orders

If you need help with placing an order for an ASUS product, call the sales team on 0843 557 3217. Enquire about payment methods if you are not sure that your card will be accepted. If you would rather buy the ASUS product now and pay for it later, call with questions about PayPal Credit options for ASUS orders. If you are trying to apply a discount code that isn’t working, call to check that you are meeting the conditions of the discount or if the code has expired. Call if you have questions about your order status and they can tell you if it is still processing at the warehouse or preparing for dispatch. Should you decide to cancel your order, then call them as soon as possible.

ASUS Delivery

The ASUS UK online store does not deliver outside of the UK, but you have two delivery options when you place an order. Standard delivery on the UK mainland is free and takes up to 5 working days. Otherwise, you can pay £7.99 for express delivery if you want your order on the next working day. You can request a delivery charge refund if it arrives later than this. If your items arrive damaged or with parts missing, contact ASUS immediately, as they won’t be able to do anything about this after 2 days from delivery. You should refuse the delivery if the packaging or item is visibly damaged when the courier hands it to you. Call 0843 557 3217 to track an order or report delivery issues.

ASUS Returns

If you are not happy with an order from the ASUS shop, you might be able to return them for a refund. You can change your mind about a purchase and return it within 14 days of delivery. ASUS will require you to pay for a signed-for insured delivery service to make sure the goods make it back to them securely. If you don’t return all the original packaging, contents, and documents, then ASUS can apply a restocking charge. You can return faulty products within 28 days, but after that, you will only be able to get a repair under warranty. Call 0843 557 3217 to get help with organizing a return or to track the progress of your return. Refunds may take five days to process.

Warranties

ASUS products are covered by a manufacturer’s warranty, which generally allows you to claim free repairs for defects within the first year. Independently-sold ASUS accessories will also come with a warranty of either 12 months or 36 months. You will need proof of purchase to request a repair, and warranties only cover technical issues with the hardware. If you want the peace of mind, then you could pay to extend your warranty with ASUS Premium Care. This package offers you local and international support and repairs or replacements. Call 0843 557 3217 for help with purchasing a warranty extension, checking warranty terms, or registering as an ASUS Member.

Repair Services

If your ASUS product develops a fault and you want them to fix it, call 0843 557 3217. Find a service location near you where you can request a repair for your device. Before you book the repair, you can get help with finding your Serial Number, model name, and BIOS version, which is information you will need to provide when requesting a repair service. Get technical support advice before you send your device off for repair in case it is something that you can easily fix yourself. Whether or not you are entitled to a free repair will depend on your device’s warranty and the source of the damage. In some cases, ASUS might reject your repair request, or charge you for the repair.

Other Ways to Contact ASUS

The fastest and easiest way to get customer support from ASUS is to call. Alternatively, you can get in touch with the team on social media and they will usually reply to queries within a few hours. Follow ASUS on Facebook and Twitter and message them there. Submit an online contact form through the ASUS website to e-mail them directly. If you bought a product from the ASUS UK online store, you should send an e-mail to [email protected]. Laptop Outlet Ltd will respond to e-mails within 2 days. If you aren’t receiving the responses you need online or by phone, you can try writing a letter. For concerns relating to orders from the UK online store, send letters to Laptop Outlet Ltd. If you are complaining or enquiring about ASUS themselves, post your letter to their UK head office address.

Department
Address
ASUS Store Enquiries
Laptop Outlet Limited
Unit 11 Woodford Trading Estate
Southend Road
Woodford Green
Essex
IG8 8HF
ASUS Head Office
ASUS
235 Old Marylebone Road
Marylebone
London
NW1 5QT




Advertisment

DISCLAIMER
Number Direct is a telephone directory and call routing service and is not connected to Asus. The direct contact number for Asus can be found in the public domain or on their official website.