Asda Direct Contact Number

0843 596 3088

Asda is a chain of British supermarkets, founded from the Associated Dairies company in Yorkshire in 1965. After expanding throughout the country, the American retailer Walmart took over Asda in 1999. Asda was the second-largest supermarket in the UK behind Tesco, but it is now third after being surpassed by Sainsbury’s. Asda has a variety of store formats and other services besides groceries. One of their most popular offerings is the George clothing brand, introduced in 1989. It was named after the chief designer George Davies, who left the brand in 2000. George clothing is sold globally, with standalone George stores in several countries. The George brand has been applied to the entire range of products available from the Asda Direct website. Customers can purchase their groceries on the primary Asda website, while Asda Direct is for fashion, furniture, toys, electricals, and homewares.

Asda Direct Contact Numbers

Contact Asda Direct by calling these helplines, open every day.

Department
Phone Number
Opening Times
Customer Services
0843 596 3088
(Mon – Fri) 7am – 11pm
(Sat – Sun) 7am – 11pm
Asda Direct Orders
0843 557 3638
(Mon – Fri) 7am – 11pm
(Sat – Sun) 7am – 11pm
Collection & Delivery
0843 557 3773
(Mon – Fri) 7am – 11pm
(Sat – Sun) 7am – 11pm
Returns & Refunds
0843 557 5124
(Mon – Fri) 7am – 11pm
(Sat – Sun) 7am – 11pm
Asda Direct Complaints
0844 826 8011
(Mon – Fri) 7am – 11pm
(Sat – Sun) 7am – 11pm
Asda George Careers
0844 826 0848
(Mon – Fri) 7am – 11pm
(Sat – Sun) 7am – 11pm

Customer Services

Contact Asda Direct customer services on 0843 596 3088 if you have a general query about George at Asda. They can help you to find your closest Asda store with a George clothing section or George Home section. Call to check stock availability if you have your eye on a particular item. Get more information about product recalls if you have seen something in the news. Call for help with George e-vouchers or Asda Credit Card cashback vouchers. If you work for Asda, you can call for assistance with colleague Star Points, or e-mail [email protected]. Sometimes, Asda is able to provide spare parts for electrical products or furniture from their suppliers, so call with the details.

Asda Direct Orders

If you have trouble placing an order online, such as difficulties with payment, call 0843 557 3638 for help. Call for technical support with your online account, or using vouchers or gift cards for partial payment. Once you place the order, it cannot be amended at all. Call to find out if the order can be cancelled if it has not been despatched yet. If you changed your mind but the order is already on its way, then you can either refuse delivery or return the items yourself for a refund. If you order age-restricted items, this will affect who can accept the delivery or collect it. Call if Asda has cancelled your order to find out why. If it is not due to lack of stock, you can try placing the order again.

Collection & Delivery

For most items ordered online, free Click & Collect is available, so you can pick it up from your chosen store within 10 days. There are several options for home delivery with a fee dependent on the method and speed you choose. If you select named-day or next-day delivery but the order does not arrive, call 0843 557 3773 to request a delivery charge refund and track your order. Call this number if you want to ask questions about collecting an order from a store or international delivery options and prices. Get help with tracking your order if you don’t have any tracking information. You can also call for help with large deliveries, such as furniture, to ask about unpacking or assembly.

Returns & Refunds

You can return George products bought on Asda Direct at any Asda store if you bring the returns form and order confirmation. Smaller items can also be returned for free through the Collect+ service if you print a label. Or you could take the package to the post office and mail it to Asda & George Online, Returns Department, Clipper Logistics, Unit 2 Boughton, Boughton, Newark, NG22 9LD. There is a 100-day satisfaction guarantee, so you can return your product for a refund or exchange within this time if you are not happy with it. However, some items only have a 30-day guarantee, so call 0843 557 5124 for guidance on returns. Call if you need to arrange a courier collection.

Asda Direct Complaints

To make a complaint about Asda Direct or George, call 0844 826 8011. If a product does not work properly, or it causes an injury or illness as a result of trying to use it as intended, you should call to report these issues. Asda might require you to return it with the original packaging so that they can inspect it. Complain if you aren’t happy with the service from staff if they treated you poorly. You should complain instore to the manager if the problem occurred face-to-face. Call to escalate any issues that you feel are not being resolved satisfactorily. If you are still not satisfied with Asda’s response to your complaint, go to the European Commission’s Online Dispute Resolution.

Asda George Careers

George is the best place for customers to buy quality affordable clothes, as well as furniture and appliances with George Home. You could be the face of the George brand, working in an Asda store and sharing your product and design knowledge with customers in person. Or shape the brand from behind the scenes in head office roles from buying to design to merchandising. Visit the careers website to search and apply for jobs, or call 0844 826 0848 to ask for more information about vacancies and recruitment procedures. A brand is only as good as its suppliers, so register online if you are interested in supplying clothing, footwear, or accessories as part of Asda’s George range.

Other Ways to Contact Asda Direct

Contact Asda customer services easily by phone if you want to speak to a person directly. Otherwise, you can still reach out about Asda Direct orders on Twitter or their Facebook page. George and Asda Direct are owned by Asda Stores Limited, so you can contact them by post at the Asda head office in Leeds. A much faster method would be to send an e-mail to [email protected]. If you need to track a delivery, you can do this yourself online. The same goes for locating an Asda store and checking their facilities and opening times, and direct contact details for the store. Send complaints, enquiries, suggestions, or any other requests in letter format to the address below.

Department
Address
Head Office
ASDA House
Southbank
Great Wilson Street
Leeds
LS11 5AD




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DISCLAIMER
Number Direct is a telephone directory and call routing service and is not connected to Asda Direct. The direct contact number for Asda Direct can be found in the public domain or on their official website.