The Lowdown On Protecting Your Natwest Account From Fraud

Fraud is a scary prospect for banks and ordinary people alike. The idea of some malicious stranger taking your money by trickery is a horrible one, so both banks and their customers have developed ways to prevent fraud and to avoid becoming a victim. The fraud teams and customer service numbers included in this article are specific to Natwest, but the anti-fraud techniques don’t just apply to Natwest, they can be used for any bank account.

Banking Safely Online

  • Use a strong password! Simple passwords are easy to crack, giving hackers ready access to your account.
  • Keep your computer up to date – online threats are constantly evolving, and so should your defences. Keep your computer updated.
  • Use secure networks. When connecting to wifi, make sure it’s a secure system that won’t just have anyone lurking around on it.
  • Never click on attachments in suspicious emails or messages – they may contain download links for any variety of malware.

Beware Phishing

NEVER disclose your PIN number or full account details by email, text or over the phone. Your bank will never ask you to do this.

Phishing scams may also involve “something for nothing” rewards where you need only pay a small fee, ‘tax’ or use your bank details to pass a check and then, hey presto, a huge reward would be yours. The problem with things that look too good to be true, of course, is that they usually are. These offers invariably turn out to be costly scams.

Any email that does not include your name, calling you “dear customer” or simply assigning you a customer number is also to be treated as extremely suspect, as actual messages from your bank or from a company would include your name and never alienate you by referring to you simply as a number. Banks want their customers to feel individual, and they know their names. A con-man does not.

Similarly, beware messages that attempt to create a sense of urgency, possibly by claiming that your account will be shut down in 24 hours unless you “verify your details”. A legitimate business or bank will not create such senses of urgency in their correspondence.

Though it may sound simple, it really bears repeating – there is no such thing as a guaranteed get-rich quick plan, and no such thing as a free lunch. Anything that looks that way is a trick, a scam, or some other fraud. Even something as apparently harmless as accepting money into your account may involve you in a money laundering scheme!

Monitoring Your Account

Check your bank statement every time it comes through, and make sure everything there is above board. Any loss of money from your account or unusual activity will be visible there and may provide you with the first warning you’ll get of an attack. If you bank online, frequently checking your account there can’t hurt either.

Natwest runs a program that monitors the activity in your account and will notify them if any abnormal activity occurs. If some suspicious activity is reported in your account, the fraud team will then contact you to let you know. If it is the result of fraud, Natwest promises to refund you any money taken by scammers so long as you did not disclose your secure information.

Reporting Fraud

You can call the Natwest fraud number to get in touch with the fraud prevention team if you get notification of payments you haven’t sent, if your card is lost or stolen or if you detect suspicious activity on your account. The fraud team will then take action to prevent any further scams, recover your funds or refund you, and work with police to catch the scammer.

The numbers you’ll need are:

If you are reporting fraud – 0843 658 0844
If you want to report a possible scam – 0800 161 5154

While pure chance may mean you might never be the victim of a scammer, with this information in your arsenal you are that much less likely to fall prey to their tricks.




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