Common PS4 Problems And How To Fix Them
The PS4 enjoys its throne as Sony’s fastest selling console of all time, and stands locked in eternal struggle with the XBox One for supremacy over the console gaming world. Neither console is without bugs and problems, however, and recent surveys have shown that 1% of new Playstation 4 owners are suffering from a glitch or hardware failure in their machine. This list aims to explain what the four most common problems of the PS4 are, and how to solve them and get back to gaming as quickly and easily as possible.
The Red Line Of Death
Named the Red Line of Death in memory of the infamous Red Ring of Death that haunted the dreams of the XBox 360 owners of yesteryear, this problem manifests itself as an ominous, blinking red light along the top of the PS4. While this is happening, the PS4 often refuses to output any audio or video signal, but despite the worrying symptoms and the more worrying name, it’s not quite as bad as it sounds.
A blinking red power light simply indicates that the Playstation 4 is overheating, a problem which can be sorted out by switching the console off, making sure it has a lot of breathing room in a well-ventilated, uncluttered area and that the vents and fan on the device are functional and unobstructed. After leaving it for a while to cool, try switching it on again and the problem should have resolved itself.
If it hasn’t gone away, try propping the console up vertically, as some users have reported that this solves the issue for them. If, after all this, the red light is still laying siege to your Playstation, you should contact Sony Customer Support.
Disc Rejection (Or Refusal, Or Ejection)
Some users have reported their PS4 either refusing to eject a disc, ejecting a disc at random times or refusing to accept a disc in the first place. This problem may have its root in a number of areas, and Sony’s official response is to try simply rebooting the console to fix it. If that doesn’t work, they recommend retrieving a game from within the reticent machine by taking one of the cover panels off and manually releasing the disc. If your Playstation is more of the “immediate ejection” type, you can also remove the cover panel and tighten up the eject button screw (located between the fins on the front of the machine, under the hard drive cover).
The problem may have much a simpler cause though that is easier to fix. Sometimes the rubber foot of the Playstation is placed directly under the eject button, and can expand in the heat of the console’s running to press on the button, forcing it to constantly eject discs. This can be easily fixed by removing the rubber foot – if you like, you can trim it down and replace it to cancel the problem, or simply leave it detached.
Freezing is a common problem to be expected occassionally on most gadgets and daily-use devices. Essentially, the console ceases to respond to commands and doesn’t change or complete processes it was running, usually forcing a hard restart of the machine to clear the problem. This can be very frustrating for gamers who lose time and unsaved data when the machine goes down, but at time of writing even the latest PS4 news has not produced a workaround for this issue. The freeze may be brought on by overheating or connectivity problems, and addressing those may prevent future freezing. If the console freezes often or consistently, you are advised to contact Sony Customer Support.
The Blue Line (also of Death)
One of the biggest problems currently being reported is The Blue Line of Death, which Sony has reassuringly attempted to rebrand as “Blinking Blue Light Issues”. This potential nightmare of a problem occurs when the user powers up their console, only to find the power light remains blue instead of switching to white, and the machine does not switch on any further. The light may blink softly, taunting you as it indicates the death of your device – or does it?
There are several potential causes of this problem, and therefore several possible fixes. The first possible cause is a problem with the power supply, so power off the machine by holding the power button for seven seconds (until you hear two beeps) then unplug the Playstation from the wall socket and inspect the power cable, connection port, HDMI ports and HDMI cable for any wear and tear, deformations or damage. If you don’t find any, the problem may lie with the hard drive instead, so while the Playstation is completely unplugged, take this opportunity to check the hard drive.
Unplug the rest of the cables from the machine and slide the hard drive cover on the top of the machine off, exposing the drive within. Make sure the hard drive is sitting securely in the machine, as a loose hard drive can cause several problems with the device – including the Blinking Blue Light.
If you suspect the hard drive of being the problem, or simply want to replace it with one of your choosing, you can find out how to replace it by calling sony now.
If the hard drive and power supply both seem sound, but the blue light persists, you can now try to boot the PS4 in safe mode to check the software. The safe mode menu has a few options that will completely wipe the hard drive, so let’s not look at those. Let’s try the Restart PS4, Update System Software or Restore Default Settings options instead to see if they solve the problem.
If, after all this, you are still staring at an unyielding blue light, it’s time to contact Sony. So long as your machine is within warranty, they should be able to fix or replace it free of charge.
Good luck out there, gamer.
(image credit to charnsitr / shutterstock.com)