How to Cancel Amazon Prime

If you signed up for their tempting free trial this year, you might find yourself needing to know how to cancel Amazon Prime and get your money back.

Many people weren’t aware when signing up for the free 30-day trial that Amazon Prime would roll over automatically into a paid subscription at the end of the 30 days, slapping thousands of people with a £79 charge that they weren’t expecting. If you’ve been charged for Amazon Prime and you want to cancel and get your money back, here’s how to do it.

Amazon Prime is an upgrade to normal Amazon services, a sort of VIP service that allows unlimited free one-day deliveries, access to Amazon’s streaming and film services, unlimited photo storage on Amazon’s cloud storage systems, and the ability to borrow one kindle book a month from their online bookstore.

While this is all well and good, for many people, it’s not worth £79 per year, especially when times are already tough. Most of us simply sign up for the free delivery option if we’re buying something small from Amazon and we’re annoyed by the fact that the postage is more expensive than the item was – the 30-day Free Prime Trial is a way out, so we can avoid paying high delivery fees and still get our item the next day – and after that, we forget it. However, in order to sign up, Amazon takes your payment details, and when the trial period is up, the £79 for a year of Amazon Prime is just taken from your account with no notice given.

Many people have claimed that they didn’t realise they had to opt out of the full subscription, while others claimed not to know they had signed up at all – which is possible, considering how prominent the “Free Trial” button can be on-screen and how small and unobtrusive the “No Thanks” option is. It’s possible to sign up to the free Prime trial either when buying the item listed or simply by clicking a banner ad – so it’s easy to do, and possible to do without realising fully.

So you’ve signed up, your trial has expired and you’ve just lost £79. What can you do in this case?

Here’s how to cancel Amazon Prime and get your money back

If you are within the free trial period:

To cancel your Amazon Prime subscription within the free trial period is relatively straightforward. All you need to do is:

  • Go to ‘Your Account’
  • Under ‘Account Settings’ find ‘Manage Prime Membership’
  • Select ‘Do not continue,’ the second option on the left of the page
  • You will still be able to access all the Prime goodies until your 30 day trial period is up, and after that, your membership will simply cancel and you won’t be charged.

If your free trial has ended

If your trial period is over and you’ve been charged, it’s not too late to get your money back. You just need to:

  • Go to ‘Your Account’
  • Under ‘Account Settings’ find ‘Manage Prime Membership’
  • Select “End Membership” which should also be the second option on the left side of the page
  • If you haven’t used any Amazon Prime features since your trial ended, you’ll automatically get your £79 subscription fee refunded!
  • If you have unintentionally used Amazon Prime features since then, you’ll have to contact Amazon, explain what happened, and ask for a refund.

If you subscribed to Amazon Prime without a free trial

If you subscribed to Amazon Prime without signing up for the 30-day trial and you now want to cancel and try to get your money back, you’ll have to do the following within 14 days:

  • Go to ‘Your Account’
  • Under ‘Account Settings’ find ‘Manage Prime Membership’
  • Select “End Membership” which should also be the second option on the left side of the page
  • With Amazon Prime, you can invite up to four family members who live at the same address as you to use the membership for no extra cost – so long as neither you nor they have used any Prime services since subscribing, you’ll automatically have the £79 refunded.
  • If they have unwittingly used Amazon Prime service, you will have to contact Amazon to explain your situation and ask for a refund.

Video Guide – How to Cancel Amazon Prime

Just in case there’s still any uncertainty or worry, this video guide courtesy of CloseToFarFromFamous that explains it all step-by-step, with visual cues. Good luck!




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