Number to Contact Anglian Water

0843 208 2426

Anglian Water is a company in the East of England. It provides drainage and sewage services to the area from the Humber estuary to the River Thames. The company provides drinking water to a smaller area, which encompasses Bedfordshire, Buckinghamshire, Essex, Cambridgeshire, Lincolnshire (including North East Lincolnshire), Norfolk, Northamptonshire, Nottinghamshire, and Suffolk. Since forming under the Water Act in 1973, Anglian Water went private in 1989, and today it is owned by the Osprey consortium. Over the last 20 years, the population they serve has increased by 20%, but they still deliver more than a billion litres of water every day to 2.6 million households.

Anglian Water Contact Numbers

Contact Anglian Water for customer support using these helplines.

Department
Phone Number
Opening Times
Customer Services
0843 208 2426
(Mon – Sat) 8am – 8pm
(Sunday) 9am – 1pm
Account & Billing
0843 557 3551
(Mon – Sat) 8am – 8pm
(Sunday) 9am – 1pm
Anglian Water Meters
0844 453 0175
(Mon – Sat) 8am – 8pm
(Sunday) 9am – 1pm
Your Water Supply
0844 453 0210
(Mon – Sat) 8am – 8pm
(Sunday) 9am – 1pm
Special Services
0843 816 6807
(Mon – Sat) 8am – 8pm
(Sunday) 9am – 1pm
Complaints
0843 816 6808
(Mon – Sat) 8am – 8pm
(Sunday) 9am – 1pm

Customer Services

Contact Anglian Water customer services on 0843 208 2426 if you have a general enquiry. Find out more about the water in your area, get advice on how to reduce wastage, or check which pipes Anglian Water is responsible for if there is a leak. You can learn about events taking place at their water parks, where to find them, and what you can do on a visit there. Get some assistance if you are experiencing technical issues on the website or you can’t access your online account. You can call for updates if Anglian Water is carrying out ongoing works in your area which are affecting you. You can also contact them by e-mailing to [email protected].

Account & Billing

You can choose whichever method is most convenient when it comes to paying your water bill. Anglian Water allows you to pay online as well as over the phone when you call 0843 557 3551. They accept all credit and debit cards except for American Express. You will need your Anglian Water customer account number if you call to make a payment. If you get a paper bill, you can tear off the slip at the bottom and take it to your bank or the local post office to pay by cash or cheque. For help with other options, such as setting up a Direct Debit or an instalment plan booklet you can use to pay in shops, call this number. You should call if you wish to change your payment method.

Anglian Water Meters

According to Anglian Water, on average customers who use a water meter save £150 compared to their previous annual water bill. Having a meter also helps you to monitor your water usage so that you can start to reduce it. Call 0844 453 0175 to arrange an appointment to have a water meter fitted. This will usually be in a few working days, though a follow-up appointment may be necessary if they have to dig to install the meter. When you switch to metered charges, you can swap back at any time within 2 years. Occupants who may move into the property after you will have to use the meter. Call if there is a problem with the meter or you need help to take a reading.

Your Water Supply

If you have a query about your individual water supply, call 0844 453 0210. Anglian Water serves one of the driest regions in England, so efficient management of their services is very important to make sure that water does not get wasted. You can call to check whether your drinking or washing water is safe to use if you have any concerns. These could be to do with pressure, hardness, cloudiness or discolouration, unusual tastes or smells, or queries about lead or fluoride. If you are moving home, you need to check if Anglian Water will be responsible for your new water supply. If so, you should transfer your account to the new address, or close your account if they don’t.

Special Services

Sometimes people need extra help, whether it’s consistently or due to a change in circumstances. If you use a lot of water because of the size of your family or medical needs, you could get help with paying your bill. You can also get help if you have a low income and struggle to make payments. Call 0843 816 6807 to enquire about the special tariffs, such as WaterSure, AquaCare Plus, and LITE, and find out if you are eligible for any water bill reductions. If your problems are not financial, you can call to register for Priority Services. These are designed to help vulnerable people manage their accounts or water meter readings, especially the elderly and customers who have disabilities.

Complaints

Anglian Water operates under a code of practice to keep its customers satisfied. If they breach a promise in their code of practice, they will give you £20 credit on your account in apology. You can call 0843 816 6808 if you have a complaint about the services you have received from Anglian Water. If they cannot resolve the issue immediately over the phone, they will record the details of your complaint and get back to you. A further investigation might involve a visit to your property before a resolution can be reached. If you are not satisfied with the complaints-handling procedure, request an internal review. Contact the Consumer Council for Water if you are still not happy.

Other Ways to Contact Anglian Water

It is easy to contact Anglian Water online if you follow their Facebook page or Twitter account. Customer services are available there outside of the telephone helpline opening hours. You can send messages between 7.30am and 10pm and wait for a reply. On Sundays, help is only available from 8am to 5pm. You can also send an e-mail to the team at [email protected]. Otherwise, you can fill out the enquiry form on the website. To report a leak or another problem, use the “In Your Area” tool to check for current works. You can report a new leak if it is not on the map. Visit their careers website if you are interested in a job, or write a letter if you want to complain.

Department
Address
Customer Services Anglian Water
PO Box 4994
Lancing
BN11 9AL
Head Office Anglian Water Services Ltd
Lancaster House
Lancaster Way
Ermine Business Park
Huntingdon
Cambridgeshire
PE29 6XU




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DISCLAIMER
Number Direct is a telephone directory and call routing service and is not connected to Anglian Water. The direct contact number for Anglian Water can be found in the public domain or on their official website.