Aldi UK Contact Phone Number

0844 453 0155

Customers who have shopped at the supermarket Aldi may wish to contact the Aldi phone number for enquiries about the store or its products. Number Direct can transfer you should you need to speak to a customer service representative today.

Reasons to Contact the Aldi Phone Number:

  • To find your local store and opening times
  • To find stock availability
  • To contact customer services

Telephone the Aldi Number to Enquire About Products and Services

Aldi is a German supermarket chain. Find your nearest store by calling the Aldi phone number.

It sells a range of discount products, from groceries to electricals. It has developed a cult following recently due to the recession and the hike in prices in other supermarkets. Aldi buy items from suppliers in volume so they can sell them on for cheap. The products are sold under their own label and the discounts Aldi acquires are then passed onto the customers. Stores are laid out in a simple way so customers can find what they are looking for.

Aldi currently has 9000 stores around the world, in places such as the USA, Hungary, Australia and Ireland. Aldi has been named Which? “Best Supermarket” for two years running, and its products have often been complimented in the media. Most Aldi stores are open until 9pm at night, and appear in a variety of locations including retail parks, high streets and residential areas. Aldi contact details are also available for customers to speak to a representative about queries or complaints.

Shopping Online

Whilst you cannot purchase all of Aldi’s product range online, you can purchase specialbuys and wine cases.


Specialbuys are limited offers on electrical items, homewares, DIY products, clothing and much more. New specialbuys are released every Sunday and Thursday and are often seasonal; for example, in the summer you may find offers on camping equipment or outdoor furniture, whereas in winter it may be Christmas decorations or electric heaters. You can now buy specialbuy items both in store and online.

Wine cases

Aldi has a team of expert buyers who work closely alongside suppliers to find the best wines. Aldi wines have won over 200 awards. You can order wine cases of 4,5 or 6 bottles online through the Aldi website and have them delivered to your home. You can also apply to join the Aldi wine club; an exclusive wine tasting panel. If your application is successful, you will be sent two bottles of wine per month for three months to review on Twitter, using the hashtag #AldiWineClub.


For wine and specialbuy orders, delivery is usually £3, for standard delivery within 3-5 working days. Next day delivery costs £4. You can also have your order delivered to a CollectPlus collection point. CollectPlus has almost 6,000 stores across the UK, in locations such as McColls, Spar or Co-op. To collect your parcel, you need your collection code and proof of ID.


The in store returns policy is that you can return a product which is faulty within 60 days with proof of purchase. For online orders, you can either return via Royal Mail/CollectPlus or your nearest store (Specialbuys only).


For a faulty Specialbuy, they can be returned up to 12 months with/without a warranty. However, some Specialbuy products may have a five year warranty.

Aldi FAQs

I left a bag of shopping in store, how can I get it back?

Return the store and check to see if it has been handed in. Make sure you take your receipt to verify.

I’ve been double charged for a product in store…

Return to store with your receipt for a refund.

Can I cancel an online order?

You cannot cancel an order once it has been processed. If you still want a refund, you will have to follow the usual refunds process once the item has arrived.

How will I know when my delivery has arrived? 

When your parcel is with the courier, you will receive an email. If you provided a mobile number, you will also get a text message.

What should I do if I have lost my collection code from CollectPlus?

Contact the Aldi customer service team to get a replacement code as you can’t collect your parcel without it.

Does Aldi accept Paypal payments?

Unfortunately, the Aldi website only accepts Visa and Mastercard payments. In store, you can pay by cash, cards, contactless and Apple/Android pay.

Which social media channels does Aldi use?

Twitter: @AldiUK

Facebook: Aldi UK

Pinterest: Aldi UK

YouTube: Aldi UK

Aldi Awards

In 2015, Aldi won the Which? Best Supermarket for the fourth year in a row. They also won supermarket of the year at the Mother & Baby Awards 2016, as well as being recognised by the Prima Baby Awards and the Loved By Parents awards.

In 2015, Aldi won 207 drinks related prizes, including at the International Wine & Spirit competition.

The retailer is also winning prizes for both its frozen and fresh food.

Team GB Sponsorship

Aldi is committed to supporting Team GB on the road to Rio 2016. The retailer has set up a Homegrown Heroes website, where you can find sporting heroes from your local area and send them a message of support.

Aldi Corporate Responsibility

Aldi promises customers a quality product, which has been produced responsibly with respect for both the environment and workers. The retailer has a six step corporate responsibility strategy:

  • Consumers
  • Suppliers
  • Resources
  • Environment
  • People
  • Communities

Each step has an individual policy to make Aldi a trusted company.

Aldi’s Company History

Aldi was founded in 1913 when the mother of brothers Karl and Theo Albrecht opened a small suburban store. In 1962, the name Aldi was created from “Albrecht- Diskount” It is estimated that a new Aldi store opens every week in the UK.

Today, Aldi has almost 10,000 locations across the world in the likes of: Denmark, France, Poland, Hungary, Australia, Slovenia and the USA.

Aldi’s market share in the UK is slowly growing, alongside fellow European discount chain Lidl. In 2013, the retailer opened their 300th UK store, but there is probably a much higher total of UK stores in 2016.


Number Direct is a telephone directory and call routing service and is not connected to Aldi. The direct contact number for Aldi can be found in the public domain or on their official website.