Aldi UK Contact Phone Number

0844 453 0155

Aldi, stylized in capitals as ALDI, is a German discount supermarket chain brand. There are more than 10,000 Aldi stores throughout 20 countries. Karl and Theo Albrecht founded the company when they took over their mother’s shop in Essen in 1946. In 1960, the business split into two groups: Aldi Nord and Aldi Süd. Each group operates in different countries throughout Europe and other parts of the world, though both branches operate in the United States. Aldi Süd is the branch which operates in Great Britain and Ireland. There are more than 700 Aldi outlets in the UK, and the business is constantly expanding. Aldi is known for “Specialbuys,” which are unique weekly deals.

Aldi Contact Numbers

Contact Aldi for customer support by calling the helplines below.

Department
Phone Number
Opening Times
Customer Services
0844 453 0155
(Mon – Sat) 8am – 8pm
(Sunday) 10am – 4pm
Store Enquiries
0843 596 3115
(Mon – Sat) 8am – 8pm
(Sunday) 10am – 4pm
Online Orders
0843 596 3348
(Mon – Sat) 8am – 8pm
(Sunday) 10am – 4pm
Home Delivery
0843 596 3349
(Mon – Sat) 8am – 8pm
(Sunday) 10am – 4pm
Returns & Refunds
0843 596 3350
(Mon – Sat) 8am – 8pm
(Sunday) 10am – 4pm
Aldi Complaints
0844 739 1553
(Mon – Sat) 8am – 8pm
(Sunday) 10am – 4pm

Customer Services

Contact Aldi customer services by calling 0844 453 0155 if you need assistance. You might have questions about product recalls or business practices if you have seen reports about Aldi in the news. They can tell you what to do if you purchased a product which is on notice for possible contamination or faults. Call if you can’t find a product code and you need to check the manufacturer’s warranty for your product. Some items are covered for up to five years, so it is worth checking if something goes wrong with a product you bought from Aldi. You can call for help with Aldi’s photo printing service or electrical waste recycling policy, or call to ask about corporate responsibility.

Store Enquiries

If you lose any property in a store, you should return to that store to see if it has been handed in. For other store-related queries, you can call 0843 596 3115. It is easy to find out where the closest Aldi store is and when it is open. Specialbuys launch every week on Thursdays and Sundays, so you can call to find out what they are before visiting a store. Call to learn about any other promotions and discounts happening in stores. If you have seen something advertised, you can call to enquire about it and get more details about a product which is on sale. Question prices if they are different online and instore. If you were mistakenly overcharged, take your receipt back into the store.

Online Orders

Ordering online is a great way to snag Aldi Specialbuys every week, some of which are available exclusively on the website. You can’t cancel an order once you place it, so you will have to wait for delivery and return the goods for a refund if you change your mind or accidentally order the wrong thing. You can select the most appropriate delivery option at the checkout – for large items, you can only choose a specified home delivery. The only payment method Aldi accepts for online orders is Visa or Mastercard. For help with online orders, including purchasing gifts to send directly to recipients, call 0843 596 3348. Call if you have any concerns about personal data storage and protection.

Home Delivery

Aldi offers home delivery for online orders to most postal areas, but you can call 0843 596 3349 to check if they will deliver to your postcode. Delivery costs vary according to the method you choose, but standard delivery is free for orders above £20. You can track orders through your online account or the link in your despatch e-mail, but if you have any problems with this then call for updates on your delivery. There may be delays in severe weather. If you miss your delivery or something in it is damaged when it arrives, call for help with this. Instead of home delivery, you can choose to have your online order delivered to a CollectPlus location and pick it up at your convenience.

Returns & Refunds

There is a generous returns policy at Aldi, allowing you to return items within 60 days if you change your mind. Obviously, this does not include perishable goods, products with broken hygiene seals, or anything that is not in the original packaging and condition. You must have your receipt or your returns form from an online order. There are some items which you cannot return to a store if you bought them online, so call 0843 596 3350 for returns advice on particular products. If a product develops a fault within 30 days, you can request a full refund. Call about warranties if an older product develops a fault past the standard 60 days for repairs and replacements.

Aldi Complaints

If you have a complaint about Aldi, call them on 0844 739 1553 to try and get the problem resolved. If you are not happy with something while in a store, ask to speak to the store manager. Call to complain about the poor quality or lack of availability of a particular product. Complain about an Aldi branch if the store is messy or the staff there are rude to customers. Contact Aldi if you are being harassed by Parking Eye for unfair parking tickets after using an Aldi car park while shopping in the store. Complain about the website or the delivery service if you experience problems. Refer the issue to an Alternative Dispute Resolution provider if you are unhappy with Aldi’s response.

Other Ways to Contact Aldi

Aldi customer service advisors are available to chat with you online if you reach out on Twitter or on Facebook. If you do not use social media, you can simply send an e-mail to [email protected]. They will respond to your queries or complaints as soon as possible. If it is an urgent issue, it would be better to call on the phone, or speak to the store manager if the issue relates to an Aldi store. You can also write letters to the head office if you have suggestions for Aldi or want to make a written complaint. Use the store finder to locate your nearest Aldi if you want to visit a shop. Visit the Aldi careers website to apply for jobs or their press centre for media enquiries.

Department
Address
Head Office
Aldi Stores Limited
Holly Lane
Atherstone
Warwickshire
CV9 2SQ




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DISCLAIMER
Number Direct is a telephone directory and call routing service and is not connected to Aldi. The direct contact number for Aldi can be found in the public domain or on their official website.