1st Central Contact Number

0844 248 2915

1st Central is a car insurance company with headquarters in West Sussex, England. Since launching in 2008, 1st Central has now sold 3 million policies. The company is a winner of multiple business awards and Defaqto gave their insurance policies a rating of 5 stars. On the review site Feefo, their customers also give them a high rating – their overall score is 4.4 out of 5. 1st Central offers 2 types of car insurance: Comprehensive and TPFT (Third Party, Fire & Theft). They also offer optional extras for customers to tailor their car insurance policies to suit their needs.

1st Central Contact Numbers

Contact 1st Central on these helplines to discuss car insurance.

Department
Phone Number
Opening Times
Customer Services
0844 248 2915
(Mon – Fri) 8am – 8pm
(Sat) 9am – 5pm
(Sun) 10am – 2pm
Your Policy
0844 248 2916
(Mon – Fri) 8am – 8pm
(Sat) 9am – 5pm
(Sun) 10am – 2pm
Payments
0844 248 2917
(Mon – Fri) 9am – 5pm
(Sat) Closed
(Sun) Closed
Cancellations
0844 248 2918
(Mon – Fri) 8am – 8pm
(Sat) 9am – 5pm
(Sun) 10am – 2pm
Insurance Claims
0844 248 2919
(Mon – Fri) 8am – 8pm
(Sat) 9am – 5pm
(Sun) 10am – 2pm
Complaints
0844 248 2921
(Mon – Fri) 9am – 5pm
(Sat) Closed
(Sun) Closed

Customer Services

Contact 1st Central customer services by calling 0844 248 2915 if you have a general enquiry. You can call to get a quote for car insurance or try to retrieve a previous quote. Find out which elements 1st Central covers as standard, such as accidental damage, medical expenses, courtesy cars, and Key Assist. Enquire about No Claims Discounts or check which extras are available and how much it would cost to add them to the standard insurance policy. These include breakdown cover and legal expenses. Otherwise, you can call to discuss career possibilities at 1st Central.

Your Policy

If you are an existing customer of 1st Central, you can call 0844 248 2916 to discuss your insurance policy. Check the levels of your cover if you need confirmation of what 1st Central is insuring you for. You can call for help with understanding the wording of your policy. Call if you can’t log into your Customer Portal or access your insurance policy documentation. Or call if you do not receive your certificate of insurance by e-mail within 24 hours. If you need to update your cover, change your address, or renew your policy, there is an amendment fee from £30-£50.

Payments

It is important to make payments for your car insurance on time. If you miss a payment or your Direct Debit fails, they will charge you a £30 default fee. You can make payments online at any time or over the phone with a credit or debit card. Call 0844 248 2917 to discuss your payments for 1st Central insurance. You can request to change your monthly payment date but this will incur an administration fee of £10. Call at any point during the policy term if you want to settle your credit agreement in full. Call to chase refunds in the event that you cancelled your policy.

Cancellations

There is a 14-day “cooling-off period” after purchasing an insurance policy from 1st Central. During this time, you can call 0844 248 2918 to cancel your policy and get a refund. They will keep the £50 set-up fee, but issue a pro-rata refund for the premium. They will only charge for the amount of time you had cover, providing you did not make a claim. You will get a full refund for any optional extras as long as you didn’t claim against them. After 14 days, you can call to cancel at any time without giving notice. However, they will charge a cancellation fee of £50.

Claims

Call the 1st Central claims team on 0844 248 2919 as soon as possible if you need to claim against your insurance policy. Even if you are not making a claim, you need to inform them whenever you are involved in an incident. This could be a road accident, or theft or vandalism. They will tell you what needs to happen or update you if any other parties make a claim. You can check excess payments and repairs, courtesy cars, or valuation of your car if it gets written off. Call to check on the progress of your claim or ongoing car repairs, or for help recovering possessions.

Complaints

If 1st Central fails to meet your expectations of service, call them on 0844 248 2921 to complain. For complaints which are easier to resolve, they will aim to do so while you are on the phone. Sometimes it might require further investigation, such as finding phone call recordings or tracking down information from their partners. They will contact you back to acknowledge the complaint and give you the name of the person handling it. You can call and ask for that person to check on the progress of your complaint. They should provide a resolution within 8 weeks.

Other Ways to Contact 1st Central

You can contact 1st Central online through their Twitter account or Facebook page. If you visit the Customer Portal to log into your account, you will see a red tab in the bottom right corner. Click to launch a live chat with an advisor during the same opening times as the phone lines above. Send an e-mail to [email protected] if you have a general enquiry. Or e-mail [email protected] regarding your payment instalment plan. For media enquiries, contact the 1st Central press office by e-mail at [email protected]. Or send a letter by post.

Department
Address
Head Office 1st Central Insurance Management Ltd
Central House
25 – 27 Perrymount Road
Haywards Heath
West Sussex
RH16 3TP




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DISCLAIMER
Number Direct is a telephone directory and call routing service and is not connected to 1st Central . The direct contact number for 1st Central can be found in the public domain or on their official website.